Location:Various NSW locationsGrade:Clerk Grade 9/10
We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to invite Expressions of interest for current and upcoming Team Leader opportunitiesacross Housing Services.
This is your opportunity to step into a pivotal leadership role supporting frontline teams who work directly with some of the most vulnerable members of the community—helping deliver safe, secure, and sustainable housing outcomes across NSW.
About the Opportunity
As aTeam Leader, you will lead and support a team of housing professionals delivering frontline client services.
You'll be responsible for driving performance, managing competing priorities, and ensuring high-quality, client-centred service delivery—while balancing operational, financial, and community outcomes.
The role will include:
Leading, coaching and developing a team (approx. 15 staff) to deliver consistent, high-quality housing services
Allocating workloads, monitoring performance, and ensuring service delivery targets are met
Managing team budgets, resources, and compliance with legislation and policy frameworks
Supporting tenancy management, property utilisation, and maintenance decisions
Building and maintaining strong relationships with key stakeholders including NSW Police, health services, and community organisations
Driving collaboration across teams to improve service access, effectiveness and client outcomes
Leading change initiatives and supporting your team through evolving service environments




Contributing to district-level planning, service improvements, and community engagement initiatives
About You
You are a confident and capable leader who can balance people management with operational delivery in a high-pressure and fast-paced working environment.
The ideal candidate will bring:
Proven experience leading teams in human services, housing, community services or similar sectors
Strong leadership capability with the ability to coach, motivate and manage performance
Sound judgment and decision-making skills, particularly in complex or sensitive situations
The ability to manage competing priorities, budgets and resources effectively
Excellent stakeholder engagement skills across government and community networks
A commitment to delivering person-centred, trauma-informed services
Resilience and professionalism when navigating challenging behaviours and situations
Leading teams in quick-paced, high-pressure environments with competing demands
Balancing client needs with asset management, policy requirements and budget constraints
Managing complex stakeholder relationships across government and community sectors




Responding to sensitive tenancy matters including anti-social behaviour
Current NSW Driver's Licence
Ability to pass relevant checks including National Criminal History Check & Working with Children Check (where required)
Competitive NSW Government salary package
Superannuation and leave loading
Flexible working arrangements where operationally possible
Ongoing professional development and leadership training
Career progression opportunities across Homes NSW and DCJ
Meaningful work that positively impacts communities
Access to employee wellbeing programs and support services
Opportunity to lead high-performing, purpose-driven teams
Exposure to whole-of-government initiatives and strategic partnerships
Diverse and inclusive workplace culture
Homes NSW is at the forefront of addressing the housing crisis—delivering public social and affordable housing and supporting over 262,000 tenants across the state.
When you join, you'll be part of a team that:
Puts people and communities at the centre of everything they do
Values lived experience, cultural capability, and inclusive practice
Offers meaningful leadership work with real community impact
Supports career progression, leadership development and continuous learning
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📌 Team Leader - Housing Services (New South Wales)
🏢 swaggie
📍 New South Wales