We are currently seeking a Hotel Receptionist to join our team.This role holds the responsibility for ensuring the smooth and efficient running of the hotel's operations.Reporting directly to the General Manager, your main responsibilities include:Greeting clients, visitors and guests in a professional and courteous manner;Deal with all enquiries in a qualified and courteous manner whether in person, telephone or email;Assist in ensuring the smooth and efficient running of the hotel's front office;Effectively manage the daily reconciliation of the hotel's trading;Responding to guest feedback in an efficient and proactive manner;Assisting our FOH Team in the restaurant for breakfast,



dinner or functions;Effectively communicating with all departments of the hotel to ensure guest satisfaction is consistently achieved;Effective coordination of guest arrivals and departures;Managing guest relations to deliver truly memorable experiences for our guests;Utilisation of the Front Office system RMS to meet operational needs and produce accurate reports.To be successful in this role, you will:Be flexible to work a mixture of mornings and nights including weekends and on public holidays as per our business demands;Hands on work ethic and impeccable organisational skills, able to multi-tasks;Demonstrate authentic customer service, interpersonal & flexible skills in your approach;Project a professional image and personal presentation at all times;Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency;Excellent organisation and time management;Proficient in using Microsoft Office Suite;Experience with RMS preferred but not essential;The capability to remain calm and adaptable to pressure;Trustworthy and maintain confidentiality with a degree of empathy and fairness with all concerned.Only successful applicants will be contacted.
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📌 Hotel Receptionist (Wagga Wagga)
🏢 International Hotel Wagga
📍 Wagga Wagga