Customer Experience Officer - Contact CentreOur Customer Experience Centre is seeking a passionate and driven candidate to join our dynamic contact centre team.
In this full-time role, you will be responsible for delivering exceptional customer service and support to our Dealerships valued customers.
Based in our office in Glebe, NSW, this position offers the opportunity to develop your skills in a fast-paced, customer-centric environment.What you'll be working on:Handling inbound customer enquiries and requests via phone, email and chat channelsProviding timely and accurate information to customers while adhering to company policies and proceduresEffectively resolving customer issues and concerns to ensure a positive experienceIdentifying opportunities to upsell and cross-sell relevant products and servicesMaintaining detailed records of customer interactions and following up as neededContributing to the continuous improvement of customer service processes and practicesWhat we're looking for:Previous experience in a customer service or contact centre role, preferably in the call centre industryExcellent communication and interpersonal skills,



with the ability to interact with customers from diverse backgroundsStrong problem-solving and decision-making abilities, with a focus on providing exceptional customer serviceProficiency in using customer relationship management (CRM) systems and other relevant softwareAbility to work effectively in a team setting and contribute to a positive and collaborative work cultureWhat we offer:Competitive salary and performance-based bonuses total $65K p.a.Comprehensive training and ongoing development opportunitiesOpportunities for career progression within the organisationEmployee discounts on vehicle servicing and productFree company EAP (Employee Assistance Program)Financial Wellness Program for staff - Templetons FinancialA supportive and inclusive work environment with a focus on employee wellbeingOur mission is to deliver outstanding customer experiences that exceed our customers' expectations.
We are committed to creating a positive and inclusive work culture where our employees can thrive and contribute to our continued success.
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📌 Customer Experience Officer - Contact Centre (New South Wales)
🏢 Sydney City
📍 New South Wales