VIC, MARC - Bacchus Marsh ****Opportunities for professional development, mentoring and team buildingopening up pathways within the organisationAttractive remuneration + free club accessMultiple positions availableThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The RoleAs a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.Key AccountabilitiesAchieve set sales targets on a daily basisProvide exceptional guest experience in person and over the phone to existing and prospective members and guestsProvide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systemsConduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscriptionApply sound cash handling principles and use of Point of Sale (POS) systemsAbout YouYou have experience in working in a team to achieve collective and individual targets.
Possessing strong communication skills, you are able to build rapport and positive relationships with people.
With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.You are tech savvy and have some knowledge and understanding of sales.
You also have strong interpersonal skills and the ability to communicate with a diverse range of guests.
You possess values such as integrity, excellence, courage, openness,



respect leadership and accountability.EssentialCurrent First Aid Certificate (Level 2)Current CPR CertificatePolice CheckCurrent Working with Children Check or equivalentStrong customer service backgroundMust have evening and weekend work availability.
Dry site (no aquatics)The VenueAn exciting prospect exists to manage Moorabool Shire Council's newly built 4-court indoor sports stadium.
This will enable existing sports to expand and ensure a greater number of residents can participate in various levels of competition.The Stadium FeaturesFour indoor highball courts340 seat stadium with stand-alone change roomsEntry, reception, kiosk, office and administration areas2 multi-purpose / program spacesA function room with kitchenetteCar parking with 118 spacesThe CompanyBelgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .
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📌 Customer Experience Officer (Victoria)
🏢 Belgravia Leisure
📍 Victoria