The High Court of Australia (the Court) is the highest court in the Australian judicial system.
It was established in **** by section 71 of the Constitution.
The seat of the Court is in Canberra, where it is located in its own building within the National Triangle.
The Court also has locations in Brisbane, Sydney, and Melbourne, as well as sitting on circuit around Australia as required.
Opened in ****, the High Court building is one of Australia's National Buildings, and was heritage listed in ****.
The Court has approximately 75 full-time equivalent (FTE) employees supporting the Chief Justice and Justices, most of whom are in Canberra.
As an employee of the Court, you will:
work in a high-performing, inclusive and collaborative environment
receive a generous salary and work conditions
have access to flexible working arrangements.
Corporate Services Branch
The Corporate Services Branch provides a high standard of support and guidance to the Court on general day-to-day requirements.
This includes Human Resources, Finance, Work Health and Safety, Records Management, Risk and Governance, Information and Communication Technology (ICT), Security and Building Operations functions which support the operation of the Court.
Each of these key supporting areas of the Court play a pivotal role, ensuring all employees of the Court can successfully undertake the duties of their role within a safe, secure and suitable environment.
The Team
The Court Guides are the primary point of contact for visitors to the Court.The Court Guides introduce the public to the history, role and operation of the High Court and its building.
They conduct tours for visiting school groups and members of the public, including when the Court is in session.
The position of a High Court guide will suit individuals who are able to work varying shifts across the weekdays on a adaptable roster.
The Position
Under general direction from the Manager Court Guides/Deputy Marshal, the Court Guides provide public information and educational services to visitors of the High Court of Australia and contribute to the day-to-day coordination and effective operation of the Court Guide function.




The role requires the exercise of sound judgement within established procedures to coordinate visitor services, support other Court Guides, contribute to operational improvements, and ensure a high standard of service delivery within the Court's public environments.
The position contributes to the effective management of public areas and supports a safe, professional, and engaging visitor experience.
The key duties of the position include:
Visitor Information and Education
Welcome visitors and provide information regarding sittings and court etiquette of the High Court of Australia.
Deliver approved educational sessions to school groups and presentations to visitors of all ages.
Conduct tours of the High Court and provide information regarding the Court's history, operation, architecture, and significance.
Respond to visitor enquiries and exercise judgement in managing diverse visitor needs and circumstances.
Coordination and Operational Responsibilities
Support the effective management of visitor movements and public areas when the Court is in session.
Assist the Manager with scheduling, visitor bookings, and operational administration activities, as directed.
Support workforce coordination activities including contacting Guides regarding shift availability and roster changes, at the request of the Manager.
Assist with ongoing capability development of Court Guides.
Work collaboratively with other Guides under direction from the Manager on operational issues and visitor service matters.
Identify and escalate operational issues where appropriate.
Risk, Safety and Continuous Improvement
Monitor public areas and identify potential security, WHS, maintenance, or operational issues and ensure appropriate reporting occurs.
Exercise judgement in responding to incidents and emerging issues within established procedures.
Contribute, when required,



to improvements to the delivery of approved visitor education programs and guide operations.
Contribute to initiatives that improve visitor experience and operational effectiveness.
Eligibility
To be eligible for employment at the Court candidates must be Australian citizens.Candidates offered employment will be required to successfully undergo a police record check.
The successful candidate will be required to submit a pre-employment medical declaration.
Candidates must be willing to disclose all relevant and required information.
Mandatory Requirements
Working with Vulnerable People Check
Police check
Highly Desirable:
Experience in working with staff in the provision of public information and educational services.
General knowledge of the Australian legal system, and the role of the High Court of Australia
Experience in a Customer Service environment
Selection Criteria
The selection criteria reflect the knowledge, experience, core skills and personal qualities required for the role.
Your written application should specifically address each of the selection criteria below, including examples of your experience and achievements:
Well-developed communication and presentation skills, including experience delivering approved information or educational presentations.
Demonstrated ability to exercise sound judgement and adapt to changing priorities within established procedures.
Demonstrated ability to organise work activities and respond effectively in dynamic environments.
Demonstrated understanding of customer service, security, and safety requirements within public environments.
Demonstrated desire and ability to work collaboratively and build effective working relationships with staff at all levels in the Court and from diverse backgrounds.
Demonstrated working knowledge of standard desktop software applications.
Notes
As part of your application, you will need to provide:
an application cover sheet (available in the Vacancy Information Kit on our Employment website)
your current résumé
a maximum 750 words pitch against the selection criteria, including relevant examples
the names and contact details of two referees, one of whom should be a current supervisor.
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📌 Court Guide (Canberra)
🏢 High Court of Australia
📍 Canberra