Support customers using an industry-leading childcare software
Blend high volume customer service, software support and problem-solving
Redbourne Business Services is a well-established Australian software company providing childcare management solutions to childcare providers across Australia.
We're looking for a Customer Support Representative to join their collaborative Chermside-based team.
This is a varied role combining inbound customer service, first-level software support and administration, helping customers navigate a specialised childcare management system.
What you'll be doing
Providing customer support via phone and email
Assisting customers with childcare bookings, payments and Child Care Subsidy enquiries
Troubleshooting first-level software issues
Navigating a complex booking system to resolve customer enquiries
Updating customer records, CRM and completing administration tasks
Conducting outbound follow-up calls where required
Delivering online customer training and promoting new software features
Assisting with debtor calls as part of the wider team
What you'll bring
Experience in a customer service or contact centre environment
Strong problem-solving skills and confidence learning new systems
Numerical confidence and experience working with payments, billing or transactions




Excellent attention to detail and communication skills
A proactive, customer-focused approach
Childcare industry experience or knowledge of Child Care Subsidy is highly regarded but not essential
Experience in finance, administration or other highly systems-based roles will also be highly regarded
What Redbourne offers
Permanent full time position
$70,000-$80,000 + super (depending on experience)
Salary progression based on performance and experience
Rotating roster between 7:00am-7:00pm Monday-Friday (most shifts are between 8:00am-6:00pm)
Potential hybrid work after approximately 1-2 months of office-based training
Secure onsite parking
Free lunch every second Friday
Supportive team with ongoing learning and development
Please note: Due to the specialised nature of the software, the successful candidate will complete their initial training in the office.
Success in this role comes from enjoying customer service, complex systems, problem-solving and working through detailed customer enquiries involving bookings, fees, subsidies and payment processing.
If you're looking for a long-term prospect where you can combine exceptional customer service with analytical thinking, we'd love to hear from you.
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