Operations Team Leader – Deposit and Payments
The Deposit and Payments Operation team's core function is to support customers and Independent Financial Advisers within our Retail Banking and Business Banking divisions.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities.
We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability.
You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play
You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team.
You will be responsible for managing operational queues to ensure same day service, completing quality monitoring, productivity metrics and ensuring all regulatory requirements are observed.
Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.
What you offer
Passionate people leader with experience in a client service environment.
Excellent communications, relationship building and stakeholder management skills.
Committed to high quality client and employee experiences.
Robust sense of business acumen and risk awareness.
Exposure to deposit products and an understanding of Business Banking is valuable.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year




Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About the Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank.
You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business, or investing to manage wealth.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion.
We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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📌 Team Leader - Deposit And Operations (Queensland)
🏢 Macquarie Group
📍 Queensland