Viva Leisure, co-parent company to World Gym and one ofAustralia's leading fitness companies, is looking for new MemberServices team members to join our club on a permanent full-timebasis in Underwood!
This is an exciting opportunity to deliver exceptional,personalised service while playing a key role in driving membershipgrowth.
If you enjoy connecting with people, achieving sales goals,and being rewarded for your success, this role offers an attractivecommission structure in addition to your base salary.
Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting club tours for prospectivemembers, driving membership sales, building strong memberrelationships, and ensuring the club environment is clean,welcoming, and professionally presented at all times.
THEOPPORTUNITY
Viva Leisure, co-parent company to World Gym and one ofAustralia's leading fitness companies, is looking for new MemberServices team members to join our club on a permanent full-timebasis in Underwood!
This is an exciting opportunity to deliver exceptional,personalised service while playing a key role in driving membershipgrowth.
If you enjoy connecting with people, achieving sales goals,and being rewarded for your success, this role offers an attractivecommission structure in addition to your base salary.
Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting club tours for prospectivemembers, driving membership sales, building strong memberrelationships, and ensuring the club setting is clean,welcoming, and professionally presented at all times.
SKILLS &QUALIFICATIONS;
We are looking for someone with:
Current First Aid and CPR certification (or willingness toobtain)
Knowledge of and a passion for the Fitness Industry
Experience in sales and customer service, ideally withinthe fitness or retail sectors
KEYRESPONSIBILITIES
Providing a professional and welcoming experience for allmembers, visitors, and recent joiners, including conducting clubtours and inductions
Support membership growth by responding to enquiries,following up on leads, and following Viva's sales process tomaximise conversions
Engage with members on the gym floor, assist with generalqueries, and promote additional services like personal trainingand group fitness




Handle administrative duties including phone calls, membersfeedback, system updates, and shift handovers, escalatingissues when necessary
Maintain a clean, safe, and well-presented club environmentby performing regular cleaning, equipment checks, restockingsupplies, reporting hazards and faults, and supportingoperational and administrative tasks
YOUR LIFE AT VIVA - PERKS & BENEFITS
As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people.
We offer a range of benefitsto our employees such as Flexible Work Arrangements and greatwork-life balance for personal rejuvenation and well-being, PaidParental Leave, Free fitness membership, Central locations withbrand new facilities and ongoing learning and developmentopportunities.
With countless career paths under one roof, thepossibilities are endless.
Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated.
We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.
We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop all with the aim to makeViva the best place to work.
ABOUT VIVALEISURE
At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities.
Our vision is to be thenumber one in the industry — benefitting our members, shareholders,franchisees, communities, and employees alike.
As an Australian-owned and ASX-listed company, we offer adiverse range of health and fitness solutions, including big-boxhealth clubs, express gyms, high-intensity group training studios,Pilates, yoga, aquatics, women's-only facilities, personaltraining, and more.




Established in ****, our key brands includeClub Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance.With over 300 facilities across Australia and internationally,including corporate-owned and franchised sites, we're proud toserve diverse communities.
In ****, Viva Leisure acquired Chain Collective Group to expandour fitness franchise brands both domestically and internationally.Chain Collective now operates as the franchising arm of VivaLeisure, proudly holding Plus Fitness as its flagship franchisedbrand — paving the way for the continued growth and success ofmultiple fitness concepts across Australia and beyond.
In ****, Viva Leisure acquired a 34% stake in Boutique FitnessStudios (BFS), the master franchisee for leading global brandsincluding Club Pilates, Rumble Boxing, StretchLab, and CycleBar.This partnership marks an exciting recent chapter as Viva's RebalancePilates & Yoga studios transition to Club Pilates, uniting localexpertise with world-class brand standards to deliver a premiummember experience.
That same year, Viva Leisure also acquired a 25%equity stake in World Gym Australia, along with threecorporate-owned World Gym locations in Queensland — Stafford,Coomera, and Underwood — further strengthening our presence in thepremium fitness sector.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respect to the TraditionalCustodians of Country throughout Australia.
We are grateful for theopportunity to operate facilities on these lands and to contributeto the health and well-being of all communities we form partof.
As a company dedicated to promoting health and wellness, we arecommitted to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.
Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.
Attachments:
- All Brands - Member Services - Position Description - October ****.pdf
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Member Services & Sales - Underwood (Queensland)
🏢 Viva Leisure
📍 Queensland