Head of Trading Services Australia and Singapore
Job Type: Permanent position | Full time position
Job Description
So, who are we?
Hello, we're IG Group.
No, not Instagram – though we're a pretty big deal ourselves.
We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing.
The best part?
We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom.
And our purpose is to help ambitious people achieve it.
Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries?
Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world.
Join us for an exciting future and let's innovate together!
Your role in the Team This role is the perfect balance between being regionally and centrally focused.
You will not only be a part of and add valuable contribution to the Trading Services Leadership team, but also the Australia Management team as the office continues to grow and embarks on diversifying into a commercial business.
As Head of Trading Services Australia and Singapore, you are presented the perfect chance to network, interact and collaborate with the key stakeholders across IG globally as an integral part of the global trading services team.
What you'll do As the Head of Trading Service Australia and Singapore, you will require a wide range of skills to perform on all aspects this amazing opportunity has to offer.
These will include:
Strong people management, performance management and leadership skills in order to drive, empower, support and develop an engaged and passionate team and work force, all working toward a common goal.
Great understanding of our evolving client journey and client experience from both a regional and global perspective, while proactively taking steps to improve through various channels.
A passion and interest for investigating and reporting back on operational efficiencies to various stakeholders, to identify areas for improvement, varying from training and development, to improved tools, technology, and procedures.
Successfully driving change and enhancements with all stakeholders for an improved outcome aligned with our strategy.
Excellent change management and situational leadership skills to navigate and manage the client servicing transformational project that is underway,



leading and delivering the regional transformation of the future support services we look to offer our global client base.
Who we're looking for?
You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation.
You're also a confident, creative thinker with a knack for innovating.
We know that you know every problem has a solution.
Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don't fit the corporate stereotype.
If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you.
But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.
What you'll need for this role
We are constantly looking for tenacious, motivated, curious, eager and open-minded people to join our team and help us maintain our industry leadership.
We recruit based on excellence and fully believe that diversity is vital to our success.
We strive to create an environment that promotes and encourages innovation, collaboration and growth, while always prioritizing the importance of our team's mental health and wellbeing.
This is a world wind team and department to be a part of, operating at levels exceeding all expectations.
The growth provided and experiences gained will be invaluable and fully transferrable into all future career endeavours You'll need experience in:
At least 2 years' experience working within the financial industry, in a managerial capacity, ideally in a client facing/touching department
Extensive experience in providing excellent customer service and understanding the client journey/experience
Team management and leadership experience
Background within Financial Services
Strong performance management skills
Demonstrative experience in risk management and knowledge
Essential skills we are looking for:
Robust, demonstrable, and situational leadership skills, with excellent interpersonal and communication skills
Good knowledge of IG's business,



processes and the Trading Services role and functions
Outstanding communication skills across all levels of the organization and with key stakeholders
Ability to make and enforce quick, decisive, and proactive actions when necessary
A logical and analytical approach, while being able to make quick and binding decisions
Works well under pressure
Highly organised with good time management skills
Educated to Degree level
Strong numeracy skills
Strong operational mindset with passion for detail and improvement
How you'll grow When you join IG Group, we want you to have more than a job – we want you to have a career.
And you can.
If you spot an opportunity, we want you to chase it.
Stretch yourself, challenge your self-beliefs and go for the things you dream of.
With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.
And these opportunities truly are endless because we have some bold targets.
We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience.
We'd love to have you along for the ride.
The perks It really is more than a job.
We'll recognize your talent and make sure that you can still have a life – at work, and outside of it.
Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on Where you'll work We follow a hybrid working model; we reckon it's the best of both worlds.
This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.
Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
Ask our employees what their favorite thing is about working at IG, and you'll hear an echo of 'our culture'!
That's because you can come to work as your authentic self.
The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
That's why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.
So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.
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📌 Head Of Trading Services Australia And Singapore (Melbourne)
🏢 Consultel
📍 Melbourne