Location:Must Be Located in Canberra, Sydney or Melbourne, AustraliaAbout Airlock Digital
Airlock Digital is a global leader in application control and allowlisting.
We seek to empower every organization to run only what they trust and operate free from malware and ransomware.
With rapid growth across Australia, North America, and EMEA.
We are committed to our core values, respect, determination, and integrity.
We support a diverse and expanding global customer base.
At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.
What We Are Looking For
The Principal Technical Success Engineer is Airlock Digital's most senior individual contributor within the Technical Success Engineering function.
The role shapes the strategic direction of Technical Success, ensuring the organisation's largest and most complex customers achieve measurable security and business outcomes while influencing product strategy, customer experience, and technical excellence across the business.
The Principal acts as a recognised subject matter expert, executive advisor and organisational leader without direct people management responsibility.
Key Responsibilities
Strategic Customer Success
Own technical success and business outcomes for Airlock Digital's highest-value global customers.
Serve as executive technical advisor for strategic enterprise and government customers.
Lead executive business reviews, strategic planning sessions and recovery plans for critical accounts.
Define strategic customer success approaches adopted across the organisation.
Influence customer success strategy across regions.




Customer Implementation & Technical Enablement
Define implementation methodologies and technical best practices.
Lead architecture reviews for highly regulated and complex environments.
Influence product architecture through implementation experience.
Guide the most technically challenging deployments and escalations.
Adoption, Value & Outcome Ownership
Define customer maturity frameworks and success metrics.
Drive organisation-wide improvements in adoption, enforcement and customer value.
Lead executive outcome planning and value realisation programs.
Technical Customer Engagement
Act as recognised internal and external technical authority.
Represent Airlock Digital at executive briefings, advisory boards, conferences and partner events.
Coach and mentor Senior Technical Success Engineers & Technical Success Engineers and establish technical standards.
Voice of the Customer & Internal Collaboration
Represent strategic customer priorities across Product, Engineering, Sales and Executive Leadership.
Influence roadmap priorities through structured customer insight.
Sponsor beta programs and strategic customer advisory initiatives.
Operational Excellence & Organisational Leadership
Define the future operating model for Technical Success.




Lead cross-functional transformation initiatives.
Develop scalable frameworks, automation opportunities and operational standards.
Drive continual improvement in customer experience and organisational capability.
Required Skills & Qualifications
10+ years in Technical Success, Solutions Engineering, Professional Services, Security Consulting or similar customer-facing technical leadership roles.
Extensive enterprise cybersecurity, endpoint security or infrastructure experience.
Demonstrated ability to influence executive stakeholders and organisational strategy.
Proven leadership delivering cross-functional initiatives without formal authority.
Experience shaping product direction through customer insight.
Exceptional communication, mentoring, analytical and problem‐solving skills.
What We Offer
We don't think money is everything, but we know it is an important part of your decision to apply for a role.
Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
Flexible Work Environment, Hybrid or Remote
Time Off
Paid Volunteering Time
Birthday Leave
Paid parental Leaves
Home Office Allowance
Our Commitment
We believe in supporting our team members both personally and professionally.
Named one of the Australia's Greatest Places to Work and 5th best technology company for ****, we value flexibility, trust, and a work workplace that empowers our team to do their best work.
#J-*****-Ljbffr

📌 Principal Technical Success Engineer (Australia)
🏢 Airlock Digital
📍 Australia