Lead Application Support Engineer SS&C; Technologies Holdings Sydney - 255 George St
Job Description
Get To Know Us:
SS&C; GIDS provides information processing and computer software services and products.
The Company's operating segments include financial markets, customer management, qualified services, and output solutions.
SS&C; GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Generous Bereavement & Compassionate leave
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C; University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get to Do:
Deployments using the existing CI/CD pipeline (Octopus Deploy, TeamCity, git/TFS, PowerShell and other tools)
Lead automation efforts across the DevOps supported tools & Managed Services Platform
Incident response for production hosted environments, conduct technical analysis and diagnose as well as correct,



potential errors and faults in existing software systems and programs.
Provide technical leadership and mentorship to a team of application support engineers.
Compile and update software program documentation, guidelines and operational manuals.
Enforce support standards, and ensure best practices
Completes documentation and procedures for support and maintenance as well as for end users.
Manage technical risks and ensure system availability.
May interact with users to define system requirements and/or necessary modifications.
What You Will Bring:
IT degree, or equivalent experience
6+ years experience working in an Application Support role
Solid understanding of DevOps practices and methods
Working knowledge of SDLC principles and methodologies
Experience working with ITIL based processes
Understanding of hosting production environments on AWS and Virtual Environments
Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
Experience working with infrastructure as code
A passion for automating manual processes
Keen to continuously improve & innovate
Monitoring system and application performance and alerts
Strong written and verbal communication skills.
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📌 Lead Application Support Engineer (New South Wales)
🏢 Ss&C Technologies Holdings
📍 New South Wales