Previous hospitality experience in a similar role preferred
Current NSW Responsible Service of Alcohol Competency Card
Must be able to work week days, week nights, weekends, public holidays and split shifts, with a high degree of flexibility
To ensure the overall smooth and effective FOH operation of the bistro with priority attention to excellence in customer service whilst maintaining wage costs within industry standards.
Ensure customers are served as the first priority, ensuring excellent customer service is achieved
Conduct daily pre-shift checks of the bistro to ensure cleanliness and general readiness to trade
Take full responsibility for the bistro operations and conducting all opening, closing and operating duties
Ensure compliance with RSA guidelines in accordance with state governing RSA Policy ensuring zero breaches of patrons intoxication levels
Ensure a harmonious and team driven approach with a "can-do" attitude is always displayed to customers
Promote and drive team effectiveness through knowledge sharing, teamwork, co-operation, mentoring and communication (including upcoming events, changes of menu, and pricelist)
Manage the effective and productive delivery of all food and beverage operations
Ensure food safety/food handling,



WH&S; and ongoing housekeeping is up to required standards and is compliant with all current legislation
Manage all cash handling and end of shift reconciliation processes through balancing of tills at end of shifts
Prompt attention and management of staff and customer complaints/enquiries with professionalism and a solution based mindset at all times
Supervise, motivate and mentor floor staff in daily operations
Continuously train and upskill staff to ensure customer service is maintained at the highest possible level
Work in conjunction with the kitchen staff to ensure a harmonious and streamlined work process is achieved at all times
Work alongside the Operations Manager on a weekly basis to execute rosters ensuring that forecasting of adequate staff are maintained, ensuring that wage costs are maintained within industry standards
Work alongside the Duty Managers to implement and execute specific and comprehensive employee training documents, constantly following up on employees progress and assisting further where required
Make recommendations to the Operations Manager on staff including training requirements, staffing levels and in consultation deciding on the engagement, termination and promotion of operational staff
Undertaking of performance management of staff where applicable
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📌 Front Of House Bistro Supervisor (New South Wales)
🏢 Moama RSL
📍 New South Wales