Intertek Assurance is seeking aClient Services Coordinatorto join our Sydney team, supporting the delivery of high-quality training and assurance services across Australia.
About Us
At Intertek, we are a global leader in Total Quality Assurance.
Our Assurance division partners with organisations across industries to deliver certification, auditing, and training solutions that build trust and drive performance.
Within our Learning team, we support businesses and individuals through accredited and non-accredited training programs that meet national regulatory standards and industry requirements.
The Opportunity
This role plays a critical part in ensuring smooth coordination of training programs, student administration, and client support activities.
You will work closely with internal teams and external clients to ensure efficient workflows, compliance with RTO standards, and exceptional customer service.
This is a highly team-oriented role suited to someone who enjoys structure, process, and delivering outcomes with precision.
Key Responsibilities
Operational Focus
Deliver high levels of customer service to internal and external clients
Process student enrolments, applications, and eligibility checks
Maintain accurate student records and ensure compliance with RTO standards
Issue certificates in line with regulatory requirements
Coordinate scheduling of public and in-house training sessions
Liaise with corporate clients regarding training needs, venues, and participant numbers
Organise logistics including room bookings, equipment, and catering
Respond to phone and email enquiries professionally and promptly




Host and support on-site training sessions where required
Cross-Functional Collaboration
Work closely with operational teams to ensure workflow efficiency
Participate in client meetings as required
Support divisional objectives through proactive communication and coordination
What You'll Bring
3–5 years' experience in an RTO or VET customer service environment
Strong understanding of Standards for RTOs and VET compliance requirements
Exceptional attention to detail and accuracy
Strong organisational and time management skills
Ability to manage multiple priorities in a fast-paced setting
Experience using Salesforce (desirable)
Advanced computer literacy across MS Office and database systems
A proactive, solutions-focused mindset
You'll Be Successful If You...
Take ownership of your work and pride yourself on accuracy
Thrive in structured environments with explicit processes
Adapt quickly to change and shifting priorities
Maintain professionalism under pressure
Why Join Intertek?
Be part of a globally recognised quality assurance organisation
Work within a collaborative and supportive team
Contribute to meaningful training and compliance outcomes
Opportunities for professional development and career growth
If you are ready to bring structure, service excellence, and attention to detail to a global leader in Assurance and Learning, we would love to hear from you.
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📌 Client Services Coordinator (New South Wales)
🏢 Intertek
📍 New South Wales