When you join this global freight forwarder you will lead and mentor an experienced national customer service team while maintaining and developing existing relationships with an impressive list of high profile clients across a variety of industries and commodities.
The Position
Report to the Commercial Manager
Lead and manage the customer service team to execute the company's milestones
Act as the primary escalation contact for customers
Liaise with relevant departments to ensure service delivery to customers
Delivering professionalism and empathy when dealing with clients
Provide responsive support to customers
Oversee team productivity and provide ongoing training and development opportunities
The Requirements
Solid end to end freight forwarding experience is a must
Excellent interpersonal, verbal and written communication skills
Proven strengths in leadership and client engagement
Ability to lead and mentor an experienced team
On Offer
Progressive Australian forwarder with global coverage
Melbourne or Sydney
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📌 Customer Service Manager (Melbourne)
🏢 FRMSTAFF
📍 Melbourne