Service Navigator – Financial Wellbeing
Transform lives, every single day
Do you want a career that means more
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen
We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years.
Each year, we achieve life-changing outcomes for more than 40,000 people who rely on our person-centred support.
And now, we're extending our reach and impact even further
As our Service Navigator – Financial Wellbeing, you'll be the first point of contact for people seeking support through Anglicare's Financial Wellbeing programs.
Through compassionate engagement, trauma-informed intake and thoughtful service navigation, you'll help people experiencing financial hardship access the right support at the right time
Working within our Financial Wellbeing & Community team, you'll create a welcoming, person-centred experience that builds trust, identifies individual needs and connects clients with services that strengthen their financial wellbeing and resilience
Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values—we live them
Your opportunity
As our Service Navigator, you'll provide high-quality intake, assessment and service navigation for people accessing Anglicare's Financial Capability, Financial Counselling, Microfinance and related Financial Wellbeing programs.
You'll remain connected with each client throughout their intake and allocation journey, ensuring they receive timely support, warm referrals and a seamless experience
Working collaboratively with Financial Capability Caseworkers, Financial Counsellors, Microfinance Workers,



Group Facilitators and community partners, you'll help coordinate holistic support while ensuring accurate documentation, effective triage and exceptional client care
With integrity and compassion, you will
Deliver compassionate, trauma-informed intake and assessment for clients experiencing financial hardship
Conduct triage, manage waitlists and coordinate referrals
Remain connected with clients throughout their allocation journey
Build collaborative relationships across Financial Wellbeing teams and referral partners
Maintain accurate client records while contributing to continuous improvement
What you'll bring
You are a compassionate and organised skilled who enjoys helping people navigate complex situations with empathy and respect.
You thrive in collaborative environments and share our values of Integrity, Justice, Compassion and Excellence
You will also need
Qualifications or experience in Community Services, Social Work or customer service in a community setting
Experience supporting clients with complex needs
Experience conducting intake, assessment or service coordination
Experience using CRM/client database systems
Excellent communication and organisation skills
Current Working With Children Check
Current National Police Check (or willingness to obtain)
Ideally, you will also have




Experience in financial wellbeing or community services
Knowledge of trauma-informed and person-centred practice
Experience working with CALD and Aboriginal and Torres Strait Islander communities
Current NSW Driver Licence
Experience supporting outreach activities
Why Anglicare
We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen
At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future
Salary packaging to increase your take-home pay
Up to $15,900 tax-free through salary packaging
Up to $2,650 tax-free for meals and entertainment
Professional development opportunities
Employee Assistance Program
Fitness Passport
Retail discounts
We're many services, with one purpose, to meet people where they are and walk with them
At Anglicare, we believe everyone is Made for Connection—with God, with each other and with the places we call home.
But sometimes, life unravels.
That's where we step in, in Community & Mission, offering hope, support and presence
Are you ready for a career that means more
Anglicare encourages applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds
Successful applicants will complete relevant pre-employment checks
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📌 Service Navigator Financial Wellbeing (New South Wales)
🏢 Anglicare Australia
📍 New South Wales