Team Leader – Complex Home Repairs (GI Property Claims)
Brisbane | Leadership Role
Lead complex claims.
Influence outcomes.
Shape smarter ways of working.
At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.
We're looking for an experiencedGI Property Claims leaderto step into a critical role overseeingcomplex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.
About the Role
Reporting to the Platform Manager – Home Operations, you will lead a specialist team managinghigh-severity, high-value property claimsandinternal disputes.
This is a role for someone who thrives in complexity—balancingtechnical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.
This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.
What You'll Be Responsible For
Leading Complex Claims & Technical Excellence
Oversee end-to-end management oflarge-loss and complex property claims
Ensure accuratepolicy interpretation, scope validation, and cost assessment
Guide teams through technically challenging claims involving structural damage and high-value exposure
Partner with loss adjusters, builders, and technical experts to drive best outcomes
Driving Smarter, Data-Informed Decisions
Use performance data and insights to improve cost, quality, and turnaround times
Identify trends, risks, and opportunities across claims portfolios
Apply acontinuous improvement mindsetto enhance processes and outcomes
Dispute & Escalation Management
Lead resolution ofinternal disputes (IDR)and complex escalations
Navigate sensitive situations with customers and stakeholders
Apply arisk-based, structured approachto decision-making




Team Leadership & Capability Building
Lead, coach, and develop a high-performing team
Foster a culture ofaccountability, collaboration, and growth
Build capability in handling complex claims and disputes
Act as a role model in delivering customer-centric outcomes
Commercial & Financial Performance
Drive cost control and identify opportunities for savings
Monitor builder and supplier performance using KPI frameworks
Ensure financial accuracy and minimise leakage
Customer & Stakeholder Experience
Deliver exceptional service across all touchpoints
Manage vulnerable customers with empathy and professionalism
Influence and engage a broad stakeholder group, including senior leaders
What You Bring
Essential: GI Property Claims Expertise
Minimum 5+ years in General Insurance Property Claims
Strong experience in:Complex and large-loss claims
Dispute and escalation management
Builder and repair network engagement
Technical Capability
Deep understanding of:Building and construction practices
Policy coverage and interpretation
Scope validation and cost control
Leadership & Commercial Acumen
Proven experience leading teams in high-pressure environments
Strong financial mindset with cost containment experience
Ability to make sound decisions on high-value claims
Future-Focused Mindset
Comfortable working in data-led, insight-driven environments
Curious, adaptable, and open to current tools, systems, and smarter ways of working
Passion for continuous improvement and operational excellence
Why Allianz Partners?
At Allianz, we empower our people to challenge the status quo, think differently, and lead change.
We combine:
Global scale and expertise
A collaborative, people-first culture
Increasingly intelligent, insight-driven operations
...so you can build a career that's both impactful and future-ready.
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📌 Large Loss Repairs Team Leader (Queensland)
🏢 Allianz
📍 Queensland