Key role within the Senior Leadership Team - Exec level package
The Opportunity
Own the network.
Elevate performance.
Shape what's next.
A significant senior leadership role withfull ownership, clear accountability and scope to influence outcomesacross a national 'specialty' retail network
Join a business where customers arehighly engaged and deeply connected to the product category
Lead the evolution of aservice-led retail model, where team capability and customer experience are key differentiators
Be empowered tolift capability, improve consistency and embed a high-performance, customer-first culture
Build on strong foundations, bringing greaterstructure, alignment and performance disciplineto support the next phase of growth
Your role
End-to-end accountability forsales, margin, costs and overall network performance
Leadership of4 Area Managersand capability across the store network
Development and execution of aclear retail strategy aligned to business objectives
Uplift ofin-store execution, service standards and customer experience
Embedding teams astrusted advisors delivering tailored, needs-based solutions
Optimisation ofsystems, processes and operating rhythmsto improve efficiency and scalability
Cross-functional alignment acrossmarketing, product and supply chain
Drivingperformance improvement, store turnaround and network optimisation
Building a culture ofaccountability, ownership and continuous improvement
Your Leadership & Style
Leads through alayered leadership structure, empowering Area Managers to deliver results
Balancescommercial discipline with a genuine commitment to customer experience and service quality
Builds teams that areengaged, knowledgeable and confident in delivering tailored solutions to customers
Creates clarity in environments that may lack structure,



establishingdisciplined yet practical ways of working
Drives performance while maintaining a solid focus onpeople, engagement and retention
Is This You?
Proven experience operating atHead of Retail, GM Operations, National Operations Manager or equivalent levelwithin a multi-site retail environment
Leadership ofgeographically dispersed store networksthrough a layer of senior leaders (e.g. Area/State Managers)
A background inspecialty or service-led retail, where customer engagement, product knowledge and service quality drive performance
Demonstrated ownership of ameaningful P&L;— with accountability for sales, margin, cost control and overall network profitability
A track record oflifting underperforming stores and scaling high-performing onesthrough clear operational levers
Experience building capability at scale —coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
Strong commercial instinct, with the ability to interpret data, identify opportunities, andtranslate insight into action at store level
Confidence operating in bothstructured and evolving environments, where you've improved systems, processes and operating rhythms
Exposure tocross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
High emotional intelligence, with the ability toinfluence senior stakeholders and build credibility quickly across all levels of the business
If this sounds like you, apply ASAP, or for further queries, please contact
Gabby Symons – Managing Director, People Equity,******, ******** ***
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📌 Key Role Within The Senior Leadership Team - Exec Level Package (Melbourne)
🏢 People Equity
📍 Melbourne