Senior Manager Network Performance Investigation & Assurance
Organisation/Entity:Sydney Trains
Job category:Senior Executive
Job location: Alexandria, NSW, AU, ****
Job reference number:******
Employment type:Permanent Full-Time
Salary range:An attractive remuneration package
If you're after impact, there's no other organisation in Australia that delivers work on this scale.
You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
In this role, you'll:
Our Rail Operations Centre (ROC) serves as a mission-critical 'nerve centre' where Sydney Trains and NSW TrainLink work together to manage all aspects of the network. The ROC helps us meet the growing demands of our state's population and Transport's commitment to providing efficient and reliable services to our customers.
Reporting to our Director Network Performance, you'll be responsible for leading the Investigations and Assurance teams and functions accountable for reviewing delays and systemic issues for the effective attribution of incidents, providing an independent single source of data.
You'll be accountable for the integration of Investigations & Assurance to support driving network performance improvement initiatives, whilst ensuring the integrity, objectivity and transparency of performance reporting.
You'll drive network performance improvement initiatives across the operational branches, raise network performance awareness and accountability and ensure standard operating processes and procedures are embedded in operations to optimise efficiency and support the achievement of quality outcomes.
This permanent position is located in our Alexandria office. The role is governed by our hybrid working model, which forms part of the organisation's Flexible Working Arrangements and associated procedures.



This includes a combination of required onsite attendance and approved remote working.
About you
Tertiary qualifications in a relevant discipline and/or equivalent industry experience, you'll have demonstrable success in leading a function within a high reliability / high risk working environment in a large and complex Rail, Industrial, Aviation and/or public sector organisation.
You'll have proven experience ensuring the accuracy, consistency, and reliability of data sourced from multiple systems, particularly when dealing with fragmented or legacy data environments.
You'll have experience developing and maintaining strong cooperative working relationships to meet stakeholders' expectations and are comfortable in a fast-paced and dynamic environment where delivery on tight deadlines is critical.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work optionsmay be available.
Applications close 11:59 PM Sunday 23 August ****
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
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📌 Senior Manager Network Performance Investigation & Assurance (New South Wales)
🏢 Transport For Nsw
📍 New South Wales