Ccaas Support Engineer — 24/7 On‐Call & Ivr Routing (Melbourne)

Ccaas Support Engineer — 24/7 On‐Call & Ivr Routing (Melbourne)

08 Aug
|
Convergys
|
Melbourne

08 Aug

Convergys

Melbourne

Concentrix is seeking a CCaaS Support Engineer in Melbourne to deliver Level 1 and Level 2 support for CCaaS platforms such as Amazon Connect and Genesys Cloud.
You will configure IVR and routing, triage incidents, monitor systems, and collaborate with cross-functional teams.
The role may involve on‐call duties to support 24x7 operations.
The ideal candidate has 2+ years in technical support for contact center tech, robust communication, and familiarity with ITIL processes.
#J-*****-Ljbffr

📌 Ccaas Support Engineer — 24/7 On‐Call & Ivr Routing (Melbourne)
🏢 Convergys
📍 Melbourne

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