Select how often (in days) to receive an alert:
Casual Patient Services Assistant Level 2
Multiple Casual Positions Available | Up to 76 Hours Per Fortnight
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground.
Everything we do is underpinned by our core values, Excellence, Compassion and Innovation.
Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
About the Role
Casual Hours - Up to 76 Hours per Fortnight Position reports to PSA Coordinator
PSA certificate (Cert III in Health Services Assistance) is required for this role.
The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including:
Maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort
Transporting patients and/or equipment between departments in a timely manner
Maintaining the clinical environment by replenishing stock, changing bed linen, disposing of waste, putting new stock away
General ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be
Assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.
We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.
We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Application close on 11:59pm Friday 21 August ****
Position Summary
The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including;
Maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort
Transporting patients and/or equipment between departments in a timely manner
Maintaining the clinical environment by replenishing stock, changing bed linen, disposing of waste, putting new stock away
General ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be
Assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement *********
Classification or Salary Range
PS25
Immunisation Category A
Key Relationships
Internal
PSA Supervisors
Manager Hospital Support Services
Patient Services Managers ( PSMs)
Nurse Unit Managers
Honeywell Help Desk
Patients
Visitors
Carers
External
External Cleaning Contractor
Skills
Completed Certificate III in Health Services Assistance
Ability to empathise with and provide a high standard of care and customer service to all patients, carers, visitors and staff
Ability to multitask and prioritise workload
Ability to maintain the cleanliness and order of clinical service areas
Ability to undertake comprehensive cleans when required




Ability to work independently or within a team
Ability to follow SOPs in order to ensure high service standards and safe working practices/OH & S
Contribute to a safe work environment to a standard that exceeds the Cleaning Standards for Victorian Health Facilities
Ability to read and write English
Demonstrated ability to empathise with patients
Ability to work as a team member in a multidisciplinary environment
Ability to accept and follow direction
Ability to take initiative in prioritising workload
Neat personal presentation and hygiene
Previous experience as a PSA or hospital cleaner
Key Accountabilities
Key Accountabilities
Demonstrated by / Key Performance Indicators
1. Maintain a safe, clean and tidy patient care environment in accordance with Secure Operating Procedures.
To be physically able to perform the duties as required, using appropriate methods and techniques
To maintain an accepted standard of performance to ensure a clean uncluttered environment
Ensure floors, bedside locker and over bed tables are clean and dry
Thoroughly clean bed areas and treatment chairs (if applicable) and remake patient beds
Maintain patients' flowers
Replenish water jugs
Ensure patient bathrooms and staff toilets within the scope are clean and dry as required
All patient care areas are to mopped using microfiber mops
Damp, dry and high/low dusting at set frequencies
Ensure linen bags/skips within patient care areas are continuously monitored, removed and replaced as required
Removal and segregation of waste and receptacles from patient care areas including monitoring of the need to replace near full sharps containers
Spot clean bed and shower curtains, walls and furniture as required
Change patient curtains if soiled or when they reach the 'change by date'
Clean internal windows, ledges, frames and internal glass surfaces including mirrors.
Ensure all service areas are free from dirt, grime and dust, both high and low
Restock point of use receptacles and procedure trollies
Ensure all service area floors are clean and dry by using microfiber mops
Vacuum all carpeted areas
Maintain a clean and tidy kitchen and pantry, including washing of all cups, saucers and utensils and defrost and clean all staff and patient fridges
Ensure all service ward areas are stocked to correct levels
Order consumables/supplies as required for all ward service areas
Ensure equipment is cleaned and stored safely
Ensure loan OT and Physiotherapy equipment is returned to the appropriate ward locations and cleaned in line with protocol
Ensure wheelchairs are distributed evenly around the hospital by returning excess wheelchairs to the ground floor reception area
2. Have a flexible approach to work with ability to work independently and/or within a team.
Respond in timely manner to transportation of Peter Mac patients between clinical services at Peter Mac and return visiting patients post procedure or imaging to clinical services partners at RMH and the RWH.
Respond in timely manner to cleaning and preparation of discharge bed requests
Contribute to team effectiveness of the ward, department and hospital
Carry out all duties in manner that fulfils the vision and values of Peter Mac
Accept responsibility for the standards of work achieved
Key Accountabilities (Contd..)




Escalate workload concerns and or unfinished work to other members of the team to seek assistance in a timely manner
Display a willingness to learn
Work effectively as a ward team member including assisting nursing staff, local administrative staff, other health professionals and other PSAs with various duties.
3. Support high quality patient care and a great patient experience with high standards of customer service for patients, carers and staff.
Ensure a professional approach to all staff, patients and their visitors by being courteous and helpful
Ensure patient confidentiality at all times
Provide clear and concise communication with all ward staff in the process of performing duties
Provide urgent courier services as requested
Adhere to stipulated times of service delivery in accordance to ward schedules
Provide high standards of customer service to patients including provision of general housekeeping e.g. bed making, sourcing clean towels, extra blankets etc.
Support patients to be prepared for meals by assisting them to be seated upright with their tray handy and assist with opening packets and pouring drinks
Assist with monitoring food wastage if requested
Deliver fresh water jugs to patients and collect patient meal trays as per stipulated times on ward schedule
Deliver supper to patients and clear supper trays
Pickup and delivery of other items as required including movements of medication orders, chemotherapy products and Total Parenteral Nutrition (TPN) from the RMH Sterile suite Pharmacy
Assist the local health skilled team to monitor patient safety and welfare and elevate any patient concerns to relevant these health professionals
Assist clinical staff with other activities within the agreed PSA scope for that area including measuring and recording patient heights and weights
Under direct supervision of clinical staff assist with patient positioning, pressure care and patient hygiene support.
4. Contribute to a safe work environment for all patients, staff and visitors
.
Work is conducted in a manner that will not endanger yourself or others
Demonstrate safe work practices at all times
Follow Peter Mac's Occupational Health & Safety policies and procedures
Report any unsafe work practices, hazards, near miss accidents and incidents
Report faults/damage of equipment to Environmental Services Supervisor
Ensure manual handling principles are practiced at all times
Handle all waste in accordance to hospital procedures
Contribute to safety awareness and promotion by contributing ideas and suggestions
Undertake staff development & skills appraisals
Participate in quality assurance programs, and training and education opportunities.
5. Continuous Quality Improvement
Infection Control
Occupational Health & Safety
Privacy
______________________________________________________________________________________________________
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria.
We recognise their strength and resilience and pay our respects to their Elders past and present.
#J-*****-Ljbffr

📌 Patient Services Attendant (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne