ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia.
Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate in and contribute to their communities.
Youth services provide a diverse range of programs which include housing and homelessness, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.
Youth Services staff work within a trauma & psychologically informed practice environment; all staff are expected to work creatively towards ensuring that the support needs of all young people are the first priority.
ABOUT THE ROLE
Make a meaningful difference in the lives of young people experiencing or at risk of homelessness by delivering holistic case management and housing support services through Oasis Transitional Accommodation Service and OASIS drop‐in centre.
In this role, you will work collaboratively with a range of internal and external stakeholders to help young people achieve stable, sustainable housing and develop the capabilities required to maintain long-term tenancies.
Guided by our model of care, you will apply and promote best‐practice frameworks to ensure impactful, client‐focused outcomes.
This full‐time, permanent position is based in Surry Hills, NSW, and is remunerated in line with the SCHADS Award, Crisis Accommodation Level 2.
Hours are Monday to Friday 38 hours, between 8am-8pm, with occasional weekends.
The role requires some work outside of business hours to meet client and service needs and participation in out of hours on call approx.
once every 6 weeks.
HOW YOU WILL MAKE AN IMPACT
Develop life and living skills to prepare for independence
Address issues in relation to health & wellbeing
Promote opportunities to overcome exclusion and isolation
Eexplore education, employment pathways and participation
Work towards long term sustainable housing
WHAT YOU WILL BRING




Degree qualification in social work or related field preferred.
Minimum of Diploma level qualification in a relevant discipline - Youth Work, Community Services / Case Management.
Demonstrated casework experience working with young people in homelessness or other relevant roles.
A robust commitment to working within a trauma and psychologically informed environment.
Demonstrated knowledge of the causes of youth homelessness and how to assist young people to work toward long term sustainable housing.
Understanding of relevant health and welfare issues impacting young people experiencing homelessness and the ability to demonstrate this knowledge in the context of a strengths‐based case management approach to support and develop appropriate intervention strategies.
Ability to create a culturally safe and inclusive workplace/Service.
Demonstrated experience in building and maintaining collaborative relationships with internal and external providers.
Ability to respond immediately and effectively to unsafe situations including client critical incidents.
Capacity to manage time & competing demands, whilst maintaining record keeping, document management, risk management and reporting requirements.
Flexibility with work hours to meet the operational requirements of the position.
Current NSW Driver's License.
Senior First Aid certificate.
Valid NSW Working with Children Check and willingness to complete National Police Check.
Ability to provide proof of Eligibility to Work in Australia.
WHAT WE OFFER
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
Employee Assistance Program - Independent confidential counselling service
Financial, retail and lifestyle discounts and benefits
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks leave per year through our purchase leave scheme
Generous Parental Leave offering of 12 weeks
Up to 5 days paid leave per year to support a TSA program or activity
An inclusive culture of dedicated, passionate,



and professional team members
TSA Social Mission embraces diversity and encourages applications from: Aboriginal and Torres Strait Islander people, People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex People with a culturally or linguistically diverse background
MISSION, VISION & VALUES
The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.
We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.
Find more information here.
Check out how we're bringing some more good in the world.
WHY WORK WITH THE SALVOS?
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.
We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.
Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.
We are always on the lookout for individuals keen to help us fulfil mission to support those in need.
Along with contributing their valuable time to a good cause, volunteers bring much‐needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.
Whatever your skillset, availability, or areas of interest, we are keen to hear from you.
Check out our volunteer opportunities here.
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📌 Case Manager (New South Wales)
🏢 The Salvation Army
📍 New South Wales