Client Services Manager
Location: Arcare Craigieburn and other Arcare residences as required
Part time role : 26h per week (Monday to Thursday)
About Arcare
As one of Australia's leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members.
Our focus is straightforward - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.
Benefits
Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
Allowances: Uniform, meals, shift and public holidays
Paid Training and Development days
Reward & Recognition programs including CEO incentives and National Awards
Employee Assistance Program
About the Role
The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions, in addition to promoting the Arcare brand and build/strengthen relationships with key referrers in the region.
The Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.
Role Objectives
Effective execution of appropriate sale and admission functions
Achieve maximum occupancy and RAD sales
Improve Arcare's market position and achieve financial growth in the region
Support and assist the Victorian State Manager – Client Services in the development of operational initiatives
Model and demonstrate extensive knowledge of Arcare's Values, Relationship-centered model of care and Senses-framework
Your Primary Functions will include
Conduct residential tours as required




Be required from time to time to have a primary location/focus dependent upon market forces
Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act ****
Negotiate with families to achieve favourable financial outcomes for Arcare
Prepare Resident Agreements prior to admission
Ensure that all data is kept current and up-to-date on the CRM system
Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services
Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving
Research and build effective and sustainable relationships with hospitals, social workers and placement agencies
Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc
Organise and host functions to promote Arcare homes in the area
Skills & Experience Required
Proven experience in a Sales (and/or) Customer Service position
Demonstrated experience in business development
Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care
A broad understanding of issues experienced by the elder community
Well-developed interpersonal and communications skills
The ability to work independently with minimum supervision
Sound organisation and computer skills
Arcare values diversity within our workforce and is an equal opportunity employer.
Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).
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📌 Client Service Manager (Victoria)
🏢 Arcare Aged Care
📍 Victoria