Just Better Care is a trusted provider of in-home care and support services.
We are seeking an organised, proactiveAdministration Officerto join our team and support the smooth day-to-day operation of our office.
This is afull-time office-based role, working Monday to Friday from8:30am to 4:30pm, with a strong focus on front desk reception, administration, compliance and customer service.
This role is ideal for someone who enjoys variety, responsibility and being a key part of a supportive team environment.
About the Role
Reporting to theAdministration Manager, you will play a key role in ensuring our administrative, compliance and finance processes are efficient, accurate and well-coordinated.
As the first point of contact for visitors, customers, stakeholders and internal teams, you will provide a professional and welcoming experience while supporting the wider team with a range of administrative functions.
Key Responsibilities
Office Coordination
Act as the first point of contact for office visitors, managing visitor sign-in procedures and maintaining a welcoming reception area.
Support the day-to-day coordination of the office to ensure a qualified and organised environment.
Order and monitor office supplies and amenities in consultation with the Administration Manager.
Maintain a neat, organised and presentable office environment, including reception, meeting rooms, and shared spaces.
Assist with meeting coordination, visitor hospitality, and general office administration.
Correspondence Management
Manage shared office email inboxes, ensuring timely responses, and appropriate allocation of enquiries.
Maintain professional written communication with customers, contractors, suppliers, referrers, and internal staff.
Coordinate bulk participant, stakeholder,



and marketing communications across multiple platforms.
Prepare and distribute customer notices, newsletters, service updates, and other organisational communications.
Ensure all correspondence is accurately recorded and maintained within organisational systems.
Finance Administration
Support accounts payable and receivable processing, including customer billing administration.
Complete data entry and financial program compliance activities, including maintaining evidence of services delivered by associated providers.
Assist with brokerage administration and support accurate billing, claiming and reporting.
Maintain accurate financial records through high-quality administration and record management processes.
Compliance & Service Administration
Support quality, compliance and continuous improvement activities through effective administration, including maintaining documentation, assisting with audits, supporting reporting requirements and contributing to process improvements.
Support service program administration by maintaining accurate participant records, CRM data and electronic documentation.
Work collaboratively across departments to provide efficient administrative support and maintain accurate records.
Contribute to effective, compliant business processes and ongoing operational improvements.
General Administration Support
Assist with employee, contractor, and stakeholder documentation as required




Maintain electronic filing systems and ensure information is stored accurately and securely.
Provide administrative support to the wider team, including projects and operational activities as required.
Assist with general enquiries and provide exceptional customer service to clients, families and stakeholders.
About You
You are organised, detail-focused and comfortable managing multiple priorities.
You enjoy being the first point of contact for customers and visitors and take pride in creating a professional, welcoming and efficient office environment.
To be successful in this role, you will have:
Proven experience in an administration, reception or customer service role
Strong organisational and time-management skills with the ability to prioritise competing tasks
Excellent written and verbal communication skills
Experience managing shared email inboxes and written correspondence
Sound computer skills, including Microsoft Office and CRM systems
Ability to learn new systems and processes quickly
High level of professionalism, discretion and attention to detail
A current NDIS Working Screening Check and Blue Card or willingness to obtain
Desirable but not essential:
Experience in aged care, health, community services or not-for-profit sectors
Knowledge of the Veteran Home Care program and/or Support at Home program
Certificate IV in Business Administration, Finance or a related field
Experience with MYOB or similar accounting systems
Experience using rostering, CRM or workforce management systems
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Administration Officer (Queensland)
🏢 Just Better Care
📍 Queensland