AtRS Rewards, we are looking for a passionate, empathetic, and solution-orientedCustomer Support Specialistto join us in taking care of our community.
Customer Support Specialist
About Us
AtRS Rewards, we are looking for a passionate, empathetic, and solution-orientedCustomer Support Specialistto join us in taking care of our community.
The Role
As a Customer Support Specialist, you will be the voice of our company.
You won't just be answering tickets; you will be building relationships, advocating for our users, and collaborating with our product teams to make our service even better.
Job Type:Full Time / Casual
Location:Port Melbourne
Shift/Hours:Mon–Fri, 9 AM – 5 PM
What You'll Do (Responsibilities)
Deliver Wow:Respond to customer inquiries viaemail, live chat, phone, and/or social mediawith empathy, speed, and clarity.
Problem Solve:Diagnose and troubleshoot technical or account issues, guiding customers to a seamless resolution.
Be the Voice of the Customer:Document recurring issues and feature requests, collaborating with Product and Engineering teams to improve the user experience.
Create Resources:Help maintain and update our internal and external Knowledge Base (FAQs).




Meet & Exceed Goals:Maintain high satisfaction ratings and meet team response time goals.
Who You Are (Requirements)
The Communicator:Excellent written and verbal communication skills.
You can explain complex things simply.
The Problem Solver:You love a good puzzle.
You don't just treat the symptom; you find the root cause.
The Tech-Savvy Helper:Familiarity with customer support tools like and internal tools like Slack and Notion is a major plus.
The Empathetic Peer:You genuinely care about helping people.
You stay calm, patient, and positive under pressure.
Experience:1–3 yearsof experience in a customer-facing role (SaaS, e-commerce, or retail experience is highly valued).
What We Offer (Benefits)
Competitive Compensation:
Remote Setup:If applicableHome office stipend to set up your perfect workspace.
Growth:Continuous learning opportunities and a explicit path for career advancement.
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📌 Customer Support (Melbourne)
🏢 RS Rewards Club
📍 Melbourne