Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.
About The Role
Reporting to the Service Operations Manager, you will play a key role in delivering exceptional after-sales support to customers. You will work closely with internal teams to ensure a smooth and positive customer experience while maintaining accurate records and handling enquiries efficiently.
This is Full Time Parental Relief Contract for up to 12 months.
You will;
Manage customer enquiries relating to service, warranty and spare parts support.
Coordinate service requests with customers, technicians and service agents.
Process claims and spare parts orders accurately using internal systems.
Assist with identifying parts using diagrams and parts manuals (training provided).
Provide updates on orders, warranty and service request progress.
Respond to pricing and availability enquiries from customers and service agents.
Work collaboratively with internal departments to ensure positive customer outcomes
About You




You are a customer-focused professional with strong communication and problem-solving skills. You enjoy helping customers, can manage multiple tasks in a fast-paced environment, and have excellent attention to detail.
You will also have;
Previous customer service experience with strong written and verbal communication skills.
Excellent attention to detail, organisation, and time management.
A positive, reliable, and proactive approach to work.
Ability to work independently and as part of a team.
Solid computer skills and the ability to learn current systems quickly.
Previous spare parts experience within the appliance, or white goods industry would be advantageous however full training will be provided.
Knowledge of CRM or Dynamics is desirable but not essential
Why Join Arisit?
Lead a critical operational function with national impact.
Work with global appliance brands and diverse product categories.
Influence service strategy and customer experience outcomes.
Collaborative environment with exposure to product, compliance, and international stakeholders.
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📌 Customer Service Specialist (Melbourne)
🏢 Arisit
📍 Melbourne