E-commerce Customer Service & Retail Store Manager - Pet Accessories Full Time
PABLO AND CO BOUTIQUE PTY LTD – Kedron QLD
Full Time Retail Store Manager & Ecommerce Customer Service
About Pablo & Co.
At Pablo & Co., we believe life is better with dogs. What started as a small business inspired by one dachshund has grown into one of Australia's leading pet lifestyle brands, creating thoughtfully designed accessories that make everyday adventures with your pets even better.
From our Brisbane headquarters, we design products that are loved by thousands of customers around the world, while creating a welcoming community for pets and their people. We're passionate about delivering exceptional customer experiences, whether that's online, in store or through every interaction with our team.
About the Role
As our
Retail Store Manager & Ecommerce Customer Service
, you'll play a key role in creating exceptional experiences for every Pablo & Co. customer, both in store and online. This is a varied role combining retail management, ecommerce customer service, administration and team leadership.
You'll lead the day to day operations of our Kedron retail store, create and manage weekend staff rosters, support and develop our casual retail team, manage our ecommerce customer service inbox, approve new wholesale accounts, process retail and wholesale order changes, and ensure our store is presented to the highest standard.
This is an exciting opportunity for someone who enjoys taking ownership,



thrives in a fast paced environment and is passionate about delivering outstanding customer service while leading by example.
Key Responsibilities
Approve and onboard new wholesale customer accounts.
Process and amend retail and wholesale orders, including address changes, product swaps and cancellations.
Manage customer enquiries via email & live chat
Resolve courier enquiries, delivery issues and warranty claims.
Process returns, exchanges and refunds in line with company policies.
Monitor and respond to customer reviews where required.
Maintain accurate customer records and order information.
Assist with new product launches, promotions and in store merchandising.
Ensure the retail store is clean, organised and presented to the highest standard.
Open and close the retail store daily.
Receive, barcode and replenish incoming stock.
Assist with stocktakes and inventory accuracy.
Create and manage weekend staff rosters and organise shift coverage.
Train, support and mentor retail team members.
Onboard new retail team members.
Complete day to day administration tasks.
Complete quarterly royalty reporting.
Navigate Shopify, Shopify POS, ShipStation, ReturnZap, Faire and other business systems.




Identify opportunities to improve customer experience and retail processes.
Create SOP's for all retail operations.
Plan and coordinate in store community events, product launches and customer experiences that strengthen the Pablo & Co. community.
About You
You'll be someone who loves retail, enjoys helping customers and naturally takes ownership.
You'll have:
Previous retail management or retail leadership experience.
Previous ecommerce customer service experience.
Excellent written and verbal communication skills.
Strong organisational and time management skills.
High attention to detail.
A positive, proactive and can do attitude.
The ability to multitask in a fast paced setting.
Confidence using Shopify and Shopify POS (preferred but not essential).
A reliable, punctual and professional work ethic.
The ability to work independently while also contributing to a small, supportive team.
The Role
Full time, Monday to Friday.
Hours generally between 7:30am and 4:00pm (may vary).
Based at our Kedron retail store and warehouse.
Please note:
This role involves regular interaction with dogs, including fitting harnesses, collars and other accessories.
If you're passionate about retail, customer service and pets, we'd love to hear from you. Apply now and become part of the Pablo & Co. family.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 E-Commerce Customer Service & Retail Store Manager - Pet Accessories Full Time (Queensland)
🏢 PABLO AND CO BOUTIQUE
📍 Queensland