Administration / Job Coordinator ****** Hours Per Week)
Location:
Gympie, QLD
Please note:
This position is
***** hours per week
and is
not suitable for applicants seeking school hours
, as shifts are worked on a rotating roster.
Trio Automotive Group Pty Ltd is seeking a professional and motivated
Administration / Job Coordinator
to join our expanding operations based in Gympie, QLD. This is an exciting opportunity to play a key role in coordinating our nationwide towing and roadside assistance services in a fast-paced, high-volume environment.
Trio Automotive Group operates 24/7 towing and roadside assistance services across multiple regions throughout Australia. We're looking for a team player with excellent communication skills, a sharp eye for detail and a passion for delivering outstanding customer service. If you thrive under pressure and enjoy working in a rapid-moving environment, we'd love to hear from you.
What You'll Be Doing
Coordinating and dispatching towing jobs efficiently across various Australian regions.
Managing high volumes of incoming calls and dispatch requests professionally.
Communicating with drivers and customers to ensure accurate and timely job allocation.
Updating job statuses in dispatch software and maintaining accurate records.
Monitoring job progress and resolving issues as they arise in real time.
Working closely with other departments to ensure seamless operations.
Processing customer payments, generating invoices and following up outstanding accounts to support accurate reconciliation and cash flow.
Providing general administrative support.
Managing shared inboxes and responding promptly to customer and internal enquiries.
Preparing reports, spreadsheets and other administrative documents as required.
Undertaking other general office administration duties as required.
What We're Looking For
Excellent communication and customer service skills with a confident phone manner.
Experience in transport, logistics, dispatch or customer service is preferred but not essential.
Strong computer skills and confidence using technology.
Ability to multitask and remain calm under pressure.
Strong problem-solving skills with excellent attention to detail.
Ability to work independently and as part of a team.
Reliable, adaptable and committed to achieving company goals.
Requirements
Must reside in the Gympie Region, QLD.
Current driver's license and reliable transport.
Willingness to complete training and learn Trio Automotive Group's systems and processes.
Availability to work
***** hours per week
on a rotating roster, including a mix of weekdays & Weekends.
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