At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.
Proudly Australian-owned with offices in Sydney, Melbourne and Auckland, AC3 ranks #4 on Australia's Best Places to Work list. We're a tight-knit crew of smart people, using brilliant tech to deliver exceptional outcomes. We value trust, ownership, bold ideas and a good laugh along the way.
About the Role
This is more than your typical Level 2 Service Desk gig.
We're offering ambitious tech professionals the chance to join our award-winning Service Desk team and step into a career fast lane. You'll master core support disciplines across Microsoft, AD, and Windows environments while developing the knowledge and exposure that primes you to transfer into Cyber Security SOC or CloudOps. AC3 is littered with previous such success stories, and we'd love you to help you realise your potential.
This isn't lip service. It's a structured pathway backed by AC3's dedicated L&D; program, mentorships, cross-team collaboration, and a proven internal mobility track record.
What You'll Be Doing
Triage, resolve and escalate technical issues via phone, email and self-service channels
Maintain high standards of ticket quality, resolution rates and customer communication
Monitor task queues, prioritise effectively and maintain visibility on critical incidents
Update knowledge base articles and contribute to peer upskilling
Participate in induction of recent team members and cross-functional projects




Gain early exposure to security and cloud infrastructure tooling as part of your development plan
About AC3
At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.
Proudly Australian-owned with offices in Sydney, Melbourne and Auckland, AC3 ranks #4 on Australia's Best Places to Work list. We're a tight-knit crew of smart people, using brilliant tech to deliver exceptional outcomes. We value trust, ownership, bold ideas and a good laugh along the way.
About the Role
This is more than your typical Level 2 Service Desk gig.
We're offering ambitious tech professionals the chance to join our award-winning Service Desk team and step into a career fast lane. You'll master core support disciplines across Microsoft, AD, and Windows environments while developing the knowledge and exposure that primes you to transfer into Cyber Security SOC or CloudOps. AC3 is littered with previous such success stories, and we'd love you to help you realise your potential.
This isn't lip service. It's a structured pathway backed by AC3's dedicated L&D; program, mentorships, cross-team collaboration, and a proven internal mobility track record.
What You'll Be Doing
Triage, resolve and escalate technical issues via phone,



email and self-service channels
Maintain high standards of ticket quality, resolution rates and customer communication
Monitor task queues, prioritise effectively and maintain visibility on critical incidents
Update knowledge base articles and contribute to peer upskilling
Participate in induction of new team members and cross-functional projects
Gain early exposure to security and cloud infrastructure tooling as part of your development plan
What You'll Bring
3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting
Strong Windows *****, Active Directory, Office 365 and ITSM experience
A natural communicator with a proactive, can-do approach and appetite to learn
Experience in ServiceNow or other ITIL aligned ticketing systems
Bonus: certifications like ITIL, Microsoft, or foundational Cyber/Cloud certs (CompTIA Sec+, Azure Fundamentals etc.)
Why AC3?
$70,000 + Super + Bonus
On-Call paid extra
6 month Fixed Term Contract + possible extension or permanent conversion
Sydney CBD office with hybrid flexibility
Supported pathway to Cyber Security, CloudOps or other avenues within AC3
#4 Best Place to Work in Australia
Funded certifications + structured L&D; support
Lifestyle perks including novated leasing, health discounts, and wellness programs
Real work that makes a real impact on clients and your career
What's Next? If you're a tech pro ready to evolve from support to specialist—whether in SOC, SecOps, or Cloud—this is your jump point.
Apply now and let's make your next move your best one.
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📌 Service Desk Analyst (New South Wales)
🏢 AC3
📍 New South Wales