We are a busy and patient-focused Gastroenterology Specialist Practice committed to providing high-quality healthcare services in a professional, caring, and supportive environment. We are seeking an experienced and motivated Medical Receptionist to join our team and become the welcoming face of our practice.
This role is ideal for someone who thrives in a fast-paced medical environment, enjoys interacting with patients, and takes pride in delivering exceptional administrative support and customer service.
About the Role
As our Medical Receptionist, you will play a vital role in ensuring the smooth day-to-day operation of the practice. You will be the first point of contact for patients, providing a professional and welcoming experience while supporting our specialists and clinical staff through efficient administrative coordination.
This position requires excellent organisational skills, strong attention to detail, discretion, and the ability to manage multiple priorities while maintaining a high level of professionalism.
Key Responsibilities
Greet patients and visitors in a courteous and professional manner
Answer telephone enquiries and respond to patient requests appropriately
Manage appointment bookings and maintain specialist schedules
Register new patients and update patient demographic information
Facilitate patient flow and communicate effectively with practitioners and clinical staff regarding arrivals and delays
Liaise with GPs, allied health professionals, specialists, and their administrative teams
Process Medicare and private health insurance rebates
Issue accounts, invoices, receipts, and process payments via EFTPOS and other payment methods
Maintain accurate and secure patient records in accordance with privacy requirements
Scan, file, and manage incoming correspondence and medical documentation




Prepare and distribute mail and patient correspondence
Monitor and order office and clinical supplies as required
Assist with meeting coordination and general administrative duties
Contribute to maintaining a clean, organised, and professional practice environment
Undertake additional administrative tasks as directed by the Practice Manager or Specialist
About You
To be successful in this role, you will possess:
Previous experience in a Medical Receptionist or similar healthcare administration role
Strong computer literacy and ability to learn practice management software
Excellent verbal and written communication skills
Understanding of medical terminology
Experience with Medicare Benefits Schedule (MBS) billing and processing Medicare rebates
Ability to work independently and collaboratively within a team
Exceptional organisational and time management skills
High level of professionalism, discretion, and confidentiality
Current National Criminal Record Check
Previous experience within a specialist medical practice, particularly gastroenterology
Knowledge of specialist billing and referral processes
What We Offer
Supportive and professional team workplace
Opportunity to work within a respected specialist practice
Varied and rewarding role with patient interaction
Modern and welcoming workplace
Key Performance Indicators
Providing a welcoming and positive patient experience
Maintaining accurate patient records and documentation
Correct processing of billing, Medicare claims, and rebates
Efficient appointment scheduling and diary management
Clear and professional communication with patients, doctors, and external stakeholders
Adherence to privacy, confidentiality, and workplace health and safety requirements
Positive contribution to team culture and practice operations
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📌 Medical Receptionist (Full-Time) (Melbourne)
🏢 Melbourne Digestive Centre
📍 Melbourne