Australian Concert & Entertainment Security – Homebush NSW
ACESGroup – Where Innovation Meets Security
At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
About the Opportunity
As a Security Contract Manager, you'll be the key link between our clients, Service Managers and frontline teams, ensuring contracts are delivered safely, efficiently and to a consistently high standard.
You'll oversee day-to-day operations across your portfolio, maintain robust client relationships, support your teams, and help drive continuous improvement in service delivery.
Work Schedule: Monday to Friday with on-call after-hours responsibility.
What You'll Do
Build and maintain strong relationships with clients, ensuring a high level of service and responsiveness.
Lead, mentor and support operational teams across one or more sites.
Ensure contracts are delivered safely, efficiently and in line with client expectations.
Oversee security operations including visitor services, asset protection, access control, crowd management and major event activity.
Coach and develop supervisors and security personnel to achieve high performance.
Monitor operational performance, quality and compliance across all areas of responsibility.
Assist with rostering, workforce planning and operational coordination.
Respond to operational issues and provide after-hours support when required.
Use ACESGroup's technology platforms to enhance reporting, operational visibility and service delivery.
Ensure contractual obligations, reporting requirements and compliance standards are consistently met.
What We're Looking For:




Operational Leadership
Demonstrated experience managing security operations in fast-paced, customer-focused environments.
Ability to balance client expectations with operational requirements.
Strong problem-solving skills and sound judgement.
A genuine commitment to delivering high-quality service and continuous improvement.
Minimum three (3) years' management experience leading teams of 20+ personnel.
Proven ability to coach, develop and retain high-performing teams.
Confident working independently while collaborating effectively with colleagues and clients.
Stakeholder Management
Demonstrated success building and maintaining robust client relationships.
Excellent communication and interpersonal skills.
Experience working in complex, high-volume operational environments.
Technical Capability
Current NSW Security Licence (1A) - 2A highly regarded.
Strong rostering, workforce planning and operational coordination skills.
High level of computer literacy and confidence using technology platforms.
Sound knowledge of security legislation, compliance and industry requirements.
Current NSW Security Licence (1A)
Current First Aid and CPR Certificate
Current NSW RSA Card
Full NSW Driver Licence
Minimum one (1) year frontline customer service experience (or relevant equivalent experience)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
Qualifications (or willingness to obtain with our support)
Certificate IV in Security Risk Management
NSW Security Licence 2A
SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards
White Card
Fire Warden and Chief Warden certifications
Confine Small Emergencies/First Attack Fire Fighting certification
SEINS course
Statement of Attainment NAT***** - Handling of Sharps and Infectious Waste
Why ACESGroup?
Technology That Supports Our People
We've developed our own commercial-grade security platforms that help our teams work smarter and deliver better outcomes. You'll have access to AI-enabled tools, vision analytics and intelligent operational systems that support day-to-day decision making and service delivery.




Invest in Your Career
Access ongoing training through our internal Registered Training Organisation (RTO).
Participate in our new Diploma of Security Technology (commencing late-****).
Paid administrative hours.
Clear career pathways across our growing national operations.
Exceptional Locations
Work across Sydney's most iconic venues, events and parklands.
Convenient locations with excellent transport access.
Opportunities to support major sporting and entertainment events.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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📌 Security Contract Manager (Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney