Role Title: Call Centre Assistant
Role Type: Permanent, Part time
Department and Location: Food Services, The Mater hospital, North Sydney
Salary: ***** AUD base per hour +super
About the Role
The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals.
The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance).
The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.
About You
As an outstanding Call centre assistant, you are a master of customer service.
Can do attitude
Great communication skills
Eye for detail
Excellent customer service skills
Good personal presentation
Be familiar with all telephony, computer operations, menus and diets
What we can offer you
Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
For-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community care
Maternity Excellence: Join Sydney's top private service and the city's unique private Lvl 4 Special Care Unit
Surgical Innovation:



Work in the only Aus member hub of the International Society of Orthopaedic Centres
Oncology Leadership: Deliver cutting-edge cancer care backed by specialised & holistic wellbeing centres
Protected Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
Growth: Access world-class research funding & scholarships via The Friends of the Mater Foundation
Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
Sponsorship - work rights for Australia
Visa and Work Rights
Please note, visa sponsorship is not available for this position.
For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal Opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
Reconciliation Action Plan
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and-or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https:-- or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of Conduct
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📌 Call Center Assistant (New South Wales)
🏢 Rashi Joshi
📍 New South Wales