Manager, Dispute Resolution
Summary:
Managing and instructing on significant matters to ensure that the broader interests of the workers compensation scheme (Nominal Insurer and Treasury Managed Fund) are protected in the dispute resolution process.
Location
Sydney CBD
FTC – 12 months opportunity with icare
Hybrid working environment, with three days in Sydney CBD office
Offering competitive salary
About the Role
The role is responsible for managing and instructing on significant matters to ensure that the broader interests of the workers compensation scheme (Nominal Insurer and Treasury Managed Fund) are protected in the resolution process.
The role will also be responsible for driving and facilitating discussion to support workers compensation scheme reforms when required, preparing briefing papers for consideration in making/supporting scheme-wide policy decisions and responding to and implementing (as required) proposed changes to regulation, legislation or icare's strategic development in the workers compensation scheme.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
Comprehensive learning and development support aligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as an Manager, Dispute Resolution you will:
Provide high quality specialist services to achieve positive customer outcomes and to protect the broader interests of the workers compensation scheme.
Primary contact of escalation for workers compensation significant litigation/matters and engage senior management and other teams as required.
Driving and ensuring positive,



courteous and skilled service when interacting with customers and internal and external stakeholders.
Engaging with, consulting and managing communications with our service providers and other impacted internal and external stakeholders.
Delivering insights, actions/initiatives to senior management about underperformance and opportunities to improve the significant litigation/matter management process.
Leading and facilitating education on emerging, significant or systemic trends on significant litigation/matters.
Ensure there is adequate staffing to meet the current and projected workload.
Coach, mentor and develop high performing specialist and support staff, including overseeing new employee recruitment, onboarding, and retention.
Empower employees to take responsibility for their jobs and goals through goal setting, feedback and performance development planning.
Provide effective employee performance feedback through regular formal quality assurance activities and one on ones.
Ensure underperformance of legal service providers is escalated, responded to and managed as required under their Deed.
Develop and maintain strong working relationships with key stakeholders (internal and external).
Prepare correspondence, reports and briefing material as required.
Perform other related duties as assigned.
Skills & Experience
Minimum 5-7 years Workers Compensation experience in a Claims environment and people management




Comprehensive understanding of workers insurance legislation
Extensive experience in analysing data and identifying insights specific to Worker Compensation Claims
Demonstrated experience in working in a policy context and balancing commercial objectives with regulatory requirements
Ability to adapt to change in the insurance industry and economic environment
Ability to tailor communications and approach to the specific customer
Tertiary qualifications or equivalent experience in relevant field
Excellent relationship management and interpersonal skills
Excellent oral and written communication skill
Pre-Employment Checks
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive.
We make the complex simple, to deliver better outcomes for those we serve.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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📌 Manager, Dispute Resolution (New South Wales)
🏢 Insurance & Care Nsw
📍 New South Wales