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At Medibank we've recently unified our health services under one brand -
Amplar Health.
With over **** employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
Make a Real Difference- Every Day
Are you passionate about improving lives through exceptional customer service?
Join
Amplar Home Health Welcome Team
as a
Customer Care Coordinator
and become the friendly, reliable voice our clients count on.
You'll be the first point of contact for our valued customers and stakeholders - helping to connect people with the care they need.
In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs.
You'll work independently and as part of a tight-knit team that values collaboration and compassion.
What You'll Do
Handle incoming queries via
phone, email, fax
, and digital channels
Perform admin and data entry tasks using
Microsoft Office
and our internal systems
Update
client records
, liaise with
clinical staff
, and track referrals
Provide accurate info on
Amplar Home Health programs
Make outbound calls to
welcome new clients
and follow up on referral requests
7-day rotating roster
(Shifts between
7am-8pm SA time
)
Includes
1 weekend shift per fortnight
Penalty rates
for late shifts, weekends, and public holidays
Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home




Customer-first mindset, with a passion for helping others
Strong communicator - resilient, empathetic, and calm under pressure
Comfortable juggling priorities in a rapid-paced environment
Confident using
Microsoft Office
and multiple systems
Experience in customer service, admin, or healthcare is a bonus
Learn more about Amplar Health athttps://amplarhealth.com.au
Be Yourself.
Belong Here
We're committed to a workplace where everyone feels safe, supported, and free to be themselves.
By embracing diverse perspectives, we challenge the status quo and uncover better ideas.
You can confidently bring your whole self- because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship.
We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Amplar Health strongly encourages employees to be immunised against serious diseases.
Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, **** AFR BOSS Best Places to Work
Job Segment: Neurology, Data Entry, Customer Service, Healthcare, Administrative
Copyright @**** Medibank Private Limited.
All rights reserved.
ABN **************.
#J-*****-Ljbffr

📌 Customer Care Coordinator (Melbourne)
🏢 Important Company of the Sector
📍 Melbourne