Be the first friendly voice our clients hear. Join BaptistCare's Camberwell Hub as a Customer Service Support officer, keeping our CHSP clients connected, informed and supported every day.
About the Role
Our Customer Service Support (CSS) team is the first point of contact, by phone, for BaptistCare's CHSP services. You'll manage service schedules, coordinate services for clients, and handle account administration and invoicing, so our clients experience seamless, reliable support every time they call. This is a 12-month max term role.
What You'll Be Doing
Provide internal and external customer service by phone to our CHSP customers and private fee-for-service customers
Liaise with BaptistCare customers daily, providing admin support across their care plans
Manage daily administration, including updating customer notes and service schedules
About You
Minimum 2 years' experience in a similar, phone-based role handling high call volumes, with strong problem-solving skills
Experience in the aged care sector highly regarded
Qualification in Office Administration/Support, or equivalent relevant experience
For You
BaptistCare is focused on living our values, not just talking about them. You'll find a culture of genuine respect, support and positive intention, where we work hard to achieve results through change, continuous improvement and a solid focus on service delivery.
The successful candidate will also receive:
A base salary of $*****/hour ($73,632 p.a.), plus access to up to $18,550 per annum in tax-free salary packaging, and novated leasing
Flexible work arrangements
Private health insurance discounts!*
About BaptistCare




BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all.
How to Apply
Hit 'Apply' now! applications are reviewed as they are received, so don't wait.
Questions about the role? Contact us at ******
Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position. Only short-listed applicants will be contacted.
BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
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📌 Customer Service Support (Melbourne)
🏢 Baptcare
📍 Melbourne