EXT-********* - APS 3 Service Support Officer
Australian Department of Veterans' Affairs – Melbourne VIC
A Service Support Officer provides the front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.
Duties
Under section 22(8) of the Public Service Act ****, employees must be Australian citizens to be employed in the Australian Public Service (APS).
All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
Notes
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:
Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS




Aboriginal and Torres Strait Islander peoples
People with disability
People who identify as LGBTQIA+
People from culturally and linguistically diverse backgrounds
We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and veteran families – one that understands and values military experience. You're joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at .
This vacancy has been identified to participate in VetPaths. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an chance to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer supports. For more visit: VetPaths – A support pathway for veterans new to the Australian Public Service (APS) | Department of Veterans' Affairs. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act ****. Similar conditions may apply when employed under other Acts. For clarification, please contact the advertising agency.
For any job-related information required after reading the selection documentation, please contact Rhys Bevan on ******** *** at ******.
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📌 Ext-2026-5085 - Aps 3 Service Support Officer (Melbourne)
🏢 Australian Government Department of Veterans'​ Affairs
📍 Melbourne