Resource Scheduler – Hybrid Call Center Ops (Melbourne)

Resource Scheduler – Hybrid Call Center Ops (Melbourne)

08 Aug
|
Australian Financial Complaints Authority
|
Melbourne

08 Aug

Australian Financial Complaints Authority

Melbourne

AFCA in Melbourne is seeking a Resource Coordinator to develop rosters over a six-week planning cycle, scheduling Customer Service Officers and monitoring queues to align resources with demand. The role supports excellent customer service by using forecast data, performance reporting and prioritising rostering adjustments to manage call, web chat and case handling workloads.
You will analyse queue trends, adjust plans for leave, breaks and meetings, and collaborate with the Customer Service
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📌 Resource Scheduler – Hybrid Call Center Ops (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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