Customer & Stakeholder Advisor
Location:
Sydney, NSW
Type:
12 month Fixed Term | Full-time
Salary:
$110,000 package
About the Role
Our client is a major infrastructure services contractor delivering road asset maintenance and management programs across Sydney under a long-term performance contract with a NSW Government road authority.
The Customer & Stakeholder Advisor is a frontline community and stakeholder engagement role within a small, senior team. It is the public face of the business across the contract zone — managing community impact before, during, and after works. The role reports to the Customer & Stakeholder Manager and works closely with the Director of Strategy and Network Operations.
Key Responsibilities
Act as first point of contact for community, stakeholder, and customer enquiries relating to planned and reactive works
Support and run community consultations including door-knocks, letter drops, and stakeholder meetings
Draft community engagement plans and public-facing collateral, coordinating approvals through the Customer & Stakeholder Manager
Organise distribution of communications across traditional and digital channels
Coordinate with local councils and internal operations teams on road workplace issues including vegetation, graffiti, and litter — including door-knocking and letter drops where works affect private land
Manage the community enquiry line and inbox, triaging and escalating issues as appropriate
Maintain accurate records in Consultation Manager and close out all interactions




Contribute to weekly reporting obligations and support preparation of government correspondence relevant to the contract zone
Support research and survey programs to develop stakeholder insights across the contract zone
About You
Demonstrated experience in community relations, stakeholder engagement, or a related communications field
Exposure to construction, infrastructure, or engineering environments
Current driver's licence — the role involves site visits and door-knocking
Tertiary qualification in Public Relations, Marketing, Communications, or Journalism (desirable)
IAP2 certification or working towards it (desirable)
Highly organised with strong attention to detail
Confident engaging with a diverse range of people from residents to government stakeholders
About the Employer
This is a 12 month fixed term role within a well-regarded contractor in the NSW road infrastructure space, operating under a long-term government program. The role is office-based at Rockdale.
Employees have access to a staff benefits platform covering retail, health, and lifestyle discounts, novated leasing, and a range of paid leave options including parental, cultural, study, community service, and purchased leave.
The business is committed to building an inclusive workplace where people can bring their whole selves to work. They welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability or neurodivergence, veterans, and those from LGBTIQA+ and other diverse backgrounds.
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📌 Customer And Stakeholder Advisor (New South Wales)
🏢 IBG
📍 New South Wales