Location: Melbourne, Victoria
Employment Type: Full-time
ASE Tech is a Managed Service Provider delivering secure, reliable, and scalable IT solutions to businesses across Australia. With our head office in Sydney and a growing presence in Queensland, we pride ourselves on technical excellence, strong documentation, and long-term client partnerships.
Level 2 Service Desk & Onsite Engineer (Melbourne)
Location: Melbourne, Victoria
Employment Type: Full-time
ASE Tech is a Managed Service Provider delivering secure, reliable, and scalable IT solutions to businesses across Australia. With our head office in Sydney and a growing presence in Queensland, we pride ourselves on technical excellence, strong documentation, and long-term client partnerships.
About the Role
We are seeking an experienced
Level 2 Support Engineer
who can work independently, manage escalations from Level 1, contribute to project work, and participate in an after-hours on-call rotation.
This role includes providing
onsite support to one of our key clients two days per week
, with the remaining
three days spent working on our service desk
supporting a variety of clients. Additional onsite work may be required from time to time.
This is a great opportunity to join a
growing Managed Services Provider (MSP)
where capable Level 2 engineers are trusted to take ownership, make an impact, and continue developing their skills and career.
Key Responsibilities
Onsite Services:
You will be required to attend a client site
two days per week
to provide onsite IT support. This will include assisting with service desk requests, performing hardware replacements, troubleshooting network issues, and resolving infrastructure-related faults.




Must be able to travel within the Greater Melbourne area for onsite support visits.
Service Desk:
Act as an escalation point for Level 1 engineers, owning incidents through to resolution
Provide advanced technical support via phone, remote tools, and ticketing systems
Participate in an after-hours on-call roster for priority escalations
Must be available for quarterly after-hours on-call rotation duties.
Maintain accurate documentation, asset records, and technical runbooks
Identify recurring issues and contribute to continuous service and process improvement
Technical Support:
Troubleshoot complex issues across desktops, servers, networks, and cloud platforms
Administer and support M365 services including Azure AD / Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune / Endpoint Manager
Manage user identity, access, MFA, conditional access, and security policies
Diagnose and resolve Windows Server issues (AD, DNS, DHCP, GPO, file services)
Support and troubleshoot networking issues including VLANs, VPNs, firewalls, and switching
Projects Services:
Assist with project work such as M365 migrations, server upgrades, decommissioning, network refreshes, and office relocations.
Technical Skills & Experience
3+ years' experience in an MSP or fast-paced IT support environment




Strong knowledge of Windows ***** and Windows Server environments
Hands-on experience with Microsoft 365 and Azure AD / Entra ID administration
Solid understanding of TCP/IP, DNS, DHCP, VPNs, and routing fundamentals
Experience supporting firewalls and networking equipment (e.g. FortiGate, Meraki, Sophos, Cisco, or similar)
Familiarity with RMM and PSA/ticketing platforms
Experience with backup, DR, and endpoint security solutions
Ability to perform structured troubleshooting and root cause analysis
Certifications (Highly Regarded)
Microsoft 365 Fundamentals / Administrator
Azure or Windows Server certifications
ITIL Foundations
VMware or Hyper-V certifications
Linux certifications
About You
Confident working independently and making technical decisions
Solid customer-facing skills with a professional MSP mindset
Comfortable managing multiple priorities across different client environments
Proactive approach to problem prevention and service improvement
Willingness to attend client sites and participate in on-call support
Must have driver's license and own vehicle
What We Offer
Competitive salary aligned to a strong Level 2 / L2.5 skill set
Flexible working arrangements, including WFH options
Ongoing technical training and certification support
Exposure to a wide range of technologies and client environments
Supportive team culture with clear escalation paths
Employee recognition and wellness initiatives
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📌 Level 2 Service Desk And Onsite Support (Melbourne)
🏢 ASE IT Networks
📍 Melbourne