Overview
Your Role
The Senior Case Manager is responsible for the Management of a portfolio of claims under the WIRC Act where the primary focus is on proactive claims management service for all customers. We currently have a 6 month, full-time position available, with potential to extend. We offer a flexible hybrid approach, working in our Melbourne CBD office and WFH. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO. The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build solid working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business. You will specialise in all part of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution and more. The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.
We currently have a 6 month, full-time position available, with potential to extend. We offer a flexible hybrid approach, working in our Melbourne CBD office and WFH. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.
How you'll make an impact
Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management model
Delivering excellent customer service to injured workers and collaborating with the treating doctor
Identifying and assisting in achieving sustainable early Return to Work outcomes
Ensuring the swift processing of accounts for independent service providers and injured workers
Determining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalisation
Participating in Claim Review Meetings and Case Conferencing and prepare up to date summary reports of claims for your client
Conducting regular face to face case conferences with treating health providers, injured workers, clients and any other relevant stakeholders
About you
Workers Compensation claims management experience
Knowledge and experience in managing a portfolio of claims under the WIRC Act
Strong knowledge of the provisions of the WIRC Act
Proven experience in building lasting relationships and having quality face to face conversations with clients/customers
Sound knowledge and experience in the Microsoft Office Suite of products and other work-based systems
The ability to work both in a team setting and autonomously
What we can offer you
Flexible work arrangements – including WFH 9 day fortnight or monthly RDO
Paid Parental Leave
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
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