***** hours per week | $*****-$***** per hour + Super on the Amusement Award [MA******]
Tourism & Guest Experience Coordinator
Caldermeade Farm | Caldermeade, Victoria
***** hours per week | $*****-$***** per hour + Super on the Amusement Award [MA******]
Help build one of Victoria's newest tourism destinations.
Caldermeade Farm is one of Victoria's most unique visitor attractions.
Located just over an hour from Melbourne on the way to Phillip Island, we're a working dairy farm, café, retail store and tourism destination welcoming thousands of visitors each year. Guests experience everything from guided farm tours and tractor rides to animal encounters, daily milking demonstrations and seasonal events.
We're entering an exciting period of growth and are looking for an enthusiastic
Tourism & Guest Experience Coordinator
to help take our visitor experience to the next level.
This is an outstanding opportunity for someone wanting to grow their career in tourism, hospitality or visitor attractions. You'll work closely with both our
Venue Manager
and
Farm Manager
, playing a key role in the daily operation and future development of our tourism department.
About the Role
No two days are the same.
You'll coordinate bookings, support tour operations, communicate with guests before and after their visit, assist with administration, and ensure every visitor leaves with an exceptional experience.
You'll also play an important role behind the scenes by helping improve systems, processes and new tourism products as our department continues to expand.
Key Responsibilities
Coordinate daily tourism bookings and enquiries
Manage bookings through FareHarbor
Assist with scheduling tours, group visits and school bookings
Welcome guests and provide exceptional customer service
Liaise with tour guides, café staff and farm staff to ensure smooth operations




Respond to phone and email enquiries professionally
Maintain accurate booking records and reporting
Assist with administrative duties using Microsoft Office and Google Workspace
Support the ongoing development of new tourism experiences
Help identify opportunities to improve guest satisfaction and operational efficiency
About You
You'll be organised, proactive and genuinely enjoy working with people.
You don't necessarily need years of tourism experience, we're looking for someone with the right attitude who enjoys creating memorable guest experiences and wants to grow with our business.
You'll ideally have:
Experience in tourism, hospitality, customer service or another guest-facing role
Comfortable working around farm animals in an outdoor environment
Availability to work approximately 50% of weekends and public holidays throughout the year
Current unrestricted Australian Driver Licence (preferred)
Strong organisational and time management skills
Excellent written and verbal communication
Confidence using Microsoft Office and/or Google Workspace
Experience using booking, POS or business management systems (FareHarbor, Lightspeed Payments or similar is highly regarded)
The ability to multitask in a fast-paced environment
A positive, skilled attitude and willingness to learn
Applicants must have unrestricted working rights in Australia
What We Offer
***** hours per week
$*****–$***** per hour under the
Amusement Award [MA******]
depending on experience
A supportive leadership team
Ongoing training and development
Opportunities to influence and grow a brand-new tourism department
Career progression as the business continues to expand
Work in one of Victoria's most unique farm tourism destinations
If you're passionate about customer experiences, enjoy working in a dynamic environment and want to help shape the future of tourism at Caldermeade Farm, we'd love to hear from you.
#J-*****-Ljbffr

📌 Tourism Coordinator (Melbourne)
🏢 Meade Farm
📍 Melbourne