This is a Guest Experience Expert (Club Lounge) role with Marriott based in Perth, WA, AU == Marriott ==Role Seniority - junior, mid level
More about the Guest Experience Expert (Club Lounge) role at Marriott
Guest Experience Expert
At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests.
We are seeking a Guest Experience Expert who can help us grow, build lasting relationships, and inspire excellence.
Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining
across Marriott International properties worldwide for you, your family, and friends
Grow your career without limits – Access world-class training, development
programs, and endless career opportunities within the world's largest hotel group
Invest in your future – Benefit from industry-leading learning programs and
career development resources designed to help you succeed
Feel valued every day – Be recognised and celebrated through ongoing employee
recognition initiatives
Look your best effortlessly – Enjoy complimentary dry cleaning for your work
attire.
Stay active and energised – Access to on-site gym facilities
Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle
venues
Birthday perks – Celebrate your special day with a paid day off
Be part of something bigger – Join a global brand that champions diversity,
inclusion, and equal opportunities for all
About the Role
Duties
Guest Service
Provide guests with a warm and sincere greeting, engaging them in
conversation regarding their stay, property services, and area attractions/offerings.
Process all guest check-ins by confirming reservations, and issuing and
activating room keys.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Process all check-outs including express check-outs, resolving any late and
disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
Process all payment types such as room charges, cash, checks, debit, or
credit.
Service Experience
Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines.
Answer, record, and process all guest calls, requests, questions, or




concerns.
Contact appropriate individual or department as necessary to resolve guest
call, request, or problem.
Supply guests with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
Concierge
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Supply guests with directions and information regarding property amenities,
services, and hours of operation, and local areas of interest and activities.
Club Concierge
Monitor club lounge for seating availability, service, safety, and wellbeing
of guests.
Maintain cleanliness and condition of bar, bar unit, tables, and other
tools.
Prepare and serve hot, cold, and/or alcoholic beverages.
Stock ice,
glassware, and supplies.
Wash dishes and serving utensils as needed.
Complete opening and closing duties.
Requisition all necessary supplies,
transporting supplies from storeroom to bar set-up area as required.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in department logbook.
Forecast additional meal requirements and communicate special requests to the
kitchen.
Skills & Experience
Responsible Service of Alcohol from Nationally Accredited Training provider
(RSA)
I'm Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.




We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Marriott team will be there to support your growth.
? Please consider applying even if you don't meet 100% of what's outlined ?
Key Responsibilities
Providing guest service
?️ Coordinating check-ins and check-outs
Responding to guest requests
Key Strengths
Responsible Service of Alcohol
️ Food Safety Certification
? Customer service experience
A Final Note: This is a role with Marriott not with Hatch.

📌 Guest Experience Expert (Club Lounge) (Perth)
🏢 Marriott International
📍 Perth