Pacific Seeds is Australia's leading broadacre seed company.
We breed, produce and market leading summer and winter crop seeds and have partnered with farmers around Australia for over 60 years.
We are focused on conducting research and developing current products and technologies which ultimately improve grower profitability.
We are looking for a friendly team and customer focused individual with a penchant for attention to detail and strong organisational skills.
The successful candidate will join a small but productive team that contributes to the vital operations of Pacific Seeds' wider commercial operations.
As a part of the Customer Service team, you will be responsible for ensuring customer transactions are processed efficiently so all sales and invoicing records are done to the highest level of accuracy; ensure timely logistics and distribution of stock to the customer; provide support to the Sales Team in order to maximise sales in all areas; and provide customer support to ensure a positive customer experience to all stakeholders internally and externally.
Key Accountabilities of the position are as follows:
Customer Experience
· Provide effective customer service to all stakeholders internal and external including but not limited to distribution agents, growers, depots, warehouses, freight providers throughout the process cycle.
· Answer phone and email enquiries regarding our products, prices, availability, and logistics processes.
· Provide effective customer service directly with Territory Sales Managers, National Sales Manager and any internal stakeholder.
· Manage customer complaints in a friendly and professional manner.
· Agent communication to clarify information on Purchase Orders, amendments and advise on delivery status and confirmations.
Inbound Customer Service
Processing Purchase Orders and Consignment Requests
· Enter Purchase Orders into SAP, checking address,



product and delivery details are correct.
· Determine which warehouse to draw stock from, allocate stock to the appropriate purchase order and create the picking slip to the appropriate warehouse.
· Enter consignment requests into SAP,AIMS
· Once approved, dispatch as per the purchase orders.
· Ensure all functions are carried out to a high level of accuracy and timeliness to deliver a positive customer experience
Customer Accounts (Credit Limits)
· Liaise with the NSM and Credit Committee when customer accounts are close to or over their limit.
· Provide information regarding the dispatch process that may be required by the Credit Committee that helps in their role determining appropriate level of credit.
Maintain Customer's Database (SAP)
· Add, amend, close debtor accounts in SAP.
· Communicate these changes to Customer Service/TSM/NSM and accounting team
Review Pricing Tables (SAP)
· Communicate with finance team to update pricing or changes.
· Communicate with external customers who require a pricing spreadsheet for uploading
Outbound Customer Service
Invoicing/ Credit Notes
· Using dispatch authorisations, consignment notes, stocktakes to invoice sales in a time efficient manner.
· Confirm price & terms on sales orders with stakeholders.
· Proper record keeping of invoices for orders which have been dispatched.
· Ensure all invoices have been delivered to the customer.
· Establish the reason for the credit and have approved and execute the credit.
Stock Returns




· Process Credit Return Authorities and Consignment Stock returns with Pacific Seeds depots and customer constock using docusign process
· Return seed from depots to Toowoomba warehouse, arranging transport and documentation, advising warehouse of amounts and timing of returns.
Consignment Stocktakes
· Maintain AIMS consignment stock system
· Invoice sales based on the stocktake.
· Transfer stock to other warehouses based on stocktakes.
· Record any batch adjustments as necessary.
· Maintain a stocktake register for each warehouse.
· Complete monthly physical stocktake in Toowoomba warehouse and process through SAP.
Maintain EDI Tables (SAP)
· Add, amend, delete records of EDI customers' ship to accounts.
· Add, amend, delete records of item codes.
Stock Movements
· Coordinate stock movements between warehouses to ensure stock delivery strategy is followed transfer to 3PLs
We are keen to hear from you if you possess the following:
demonstrated ability to prioritise a range of competing priorities to meet required deadlines while also achieving the required outcomes and attention to detail;
high level skills and experience in MS Office programs;
commitment to providing excellent customer service;
excellent verbal and written communication skills;
demonstrated knowledge and experience in Invoicing & Accounts;
demonstrated ability to use Spreadsheets and ERP systems (preferably SAP);
knowledge of the Agricultural Industry is desirable but not essential; and
be a self-starter with well-developed organisational skills to enable incumbent to work independently.
This is a terrific career-building role with a leading R&D; seed business, with strong international backing and support.
For further information please phone Grace Maher or Imogen Tanner on (07) •••• •666.

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