About Architectus
We design to make a positive and
lasting impact on people, cities, and communities.
We're a multi-disciplinary
practice with national reach and deep expertise, enabling us to achieve design
excellence at scale.
Our 800+ architects, interior
designers, landscape architects, urban planners, urban designers, digital
experts, and wayfinding specialists collaborate across 13 studios in Australia
and New Zealand, working on projects of every type and size.
This makes us the
largest, most versatile design practice in our region.
Through a thoughtful, integrated
approach to design, we form genuine partnerships with our clients and
collaborators to create meaningful and resilient places that endure.
About the Role
Reporting into our Service Desk Team
Leader, you will be the initial point of contact for first to second level
support requests over a variety of systems.
Responsibilities will include:
Provide first and second level support for all
IT-related issues, including troubleshooting hardware, software, and network
problems.
Install, configure, and maintain computer systems,
software, and peripherals.
Monitor and respond to support tickets and requests
in a timely manner, ensuring high levels of customer service and satisfaction.
Assist with the setup and configuration of new user
accounts and equipment.
Collaborate with the IT team to implement and
maintain IT systems, ensuring they are secure and efficient.
Participate in IT projects and implementations
Document and maintain accurate records of IT
support activities and resolutions.
Contribute to the development and improvement of IT
support processes and procedures.
About You
We look forward to welcoming someone with prior
experience in a similar IT support role ,in addition to:
Tertiary qualification in Information Technology or
equivalent.




3+ years prior experience in a similar role.
Strong knowledge
of computer hardware, software, and networking systems.
Familiarity with Microsoft
and AutoDesk products is preferred.
Excellent
problem-solving and communication skills.
Ability to
prioritize and manage multiple tasks in a fast-paced environment.
Able to meet
unexpected workflow demands and strict deadlines.
Displays initiative,
identifies, and evaluates issues; makes decision in a proactive manner.
Self-sufficiency and
a high degree of autonomy.
Ongoing focus on
process improvement initiatives to streamline IT activities.
Ability to
communicate effectively to all levels of the business.
Employee Perks
With a focus on corporate social
responsibility and environmental initiatives, along with personal development
programs and social events, you'll appreciate our community-driven atmosphere.
We are pleased to offer the following benefits:
Flexible work options including recuperation time and work from
home days
Access to our in-house mentoring program
Generous paid parental leave: 16 weeks primary carers, 4 weeks
secondary carers
$5,000 employee referral bonus and novated lease options for
electric vehicles
Income protection insurance to cover part of your wage if you're
unable to work
Access to confidential counselling, wellbeing, legal and financial
advice
Supportive and diverse workplace culture
To Apply
Don't miss this opportunity to become
part of the Architectus team.
Suitable applicants are encouraged to submit
their resume and cover letter via the 'Apply' button.
Architectus is proud to be an equal
opportunity employer, we actively promote an inclusive workplace culture and
encourage people from diverse backgrounds to apply.
This position requires an
appropriate Australian or New Zealand work visa.
Pre-employment checks will be
required of the successful candidate.

📌 It Support Engineer (Perth)
🏢 Architectus
📍 Perth