__vacancyopjusttionswidget.opt-Job Schedule__ Part-Time __vacancyopjusttionswidget.opt-Job Type__ Permanent __vacancyopjusttionswidget.opt-Job Category__ Rooms __vacancyopjusttionswidget.opt-Brands__ Accor Apartments & Realty
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22 View Avenue, ****, Surfers Paradise, AUS
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Req-*****
Guest Service Agent
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Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views.
One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View caters for a wide range of traveller, from leisure to corporate.
The Gold Coast offers so much to explore during your down time.
Surf or swim the waves across a range of famous beaches, enjoy endless restaurant options, shopping meccas, music festivals and major theme parks just to name a few.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accounts
Skills And Experience
Previous experience in hotel front desk operations is a valuable assetInnovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationAvailable to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write,



and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET YOUR PASSION SHINE
We foster our creativity, our excellence and progressiveness.
We interconnect with each other and our environment, to create a new kind of quiet luxury.
With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives.
Working together with our communities, we will empower you to make your own meaningful impact.
Learn About Us
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence.
We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity.
We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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📌 Guest Service Agent (Gold Coast)
🏢 Accor Global Reservation Centre
📍 Gold Coast