CRVCID.
******
This is a Permanent Full
Time appointment.
Your
new role
Are you
passionate about making a difference?
Do you want to be part of an
agency that is dedicated to helping consumers resolve their
grievances and ensuring that health services are safe and
ethical?
As a
Principal Case Officer, you will manage a caseload of complex
complaints with tight deadlines, working with consumers and service
providers to reach a resolution.
Each complaint is different; some
will require a conciliation meeting so that a consumer and a
service provider can resolve their issues in a face-to-face
mediation, while others will be complex investigations that result
in regulatory action being taken against a health care worker to
prevent them from working in the health sector.
Principal Case
Officers also take initial enquiries from the public and assist
them to lodge their complaint.
You will work
in a small but supportive team that values diversity and different
perspectives.
You will have access to training so that you succeed
in the role.
Our agency commits to a healthy work life balance and
provides opportunities for flexible hours and working
arrangements.
To be
successful in this role, you will need enjoy solving problems, be
organised and able to meet deadlines, and enjoy working with
different types of people.
Applicants
for the Principal Case Officer role will ideally have experience
mediating disputes or conducting investigations.
It is beneficial
to have a background in health or an understanding of health
services.
Most important is a 'let's get things done' attitude and
a willingness to learn.
If you are a
health professional and are looking for a change of scenery, we
would encourage you to apply.
If you would
like to know more about the role, please don't hesitate to reach
out to the contact person below.
About
HaDSCO
We are an
independent Statutory Authority providing complaint resolution
services in the health, mental health and disability sectors in
Western Australia and the Indian Ocean Territories.
Our service
covers the private, public and not-for-profit sectors and prison
health services.
To find out more about us, please visit our
website at .
We are a
dynamic organisation, with a focus on customer service and
achieving positive outcomes from the complaint resolution process.
We also have a commitment to providing an impartial,



high-quality
service, and we are always looking for ways to do things
better.
The Office
recognises, values and embraces the diversity of the Western
Australian and Indian Ocean Territories communities, including
differences in culture, ethnicity, religious beliefs, sexuality,
gender identity, age, abilities and life experiences.
The Office is
committed to providing an inclusive and respectful workplace for
all staff and encourages applicants from a diverse range of
backgrounds to apply for the role.
Accessibility: If you have
any communication or access needs that require adjustment to allow
you to participate in this recruitment process, please contact
Business Services on ***************or by email at ******
Want
to know more?
Amanda
Blaker, Manager Complaint Resolution, is more than happy to talk
with you on *************or ***************.
You can also talk with her about reasonable requests for things we
can do to support you to participate fully in this
recruitment.
Eligibility to
Apply: To be eligible for appointment, applicants must
have a valid working visa (for fixed term appointments) or be an
Australian citizen, permanent resident, or have a visa to live and
work indefinitely in Australia (for permanent
appointments).
Other
Conditions:
Whilst this selection
process will initially be used to fill the above vacancy, it may
also be used to fill other "similar" vacancies throughout the
health service.
In addition to this, should the successful
applicant decline or vacate the advertised vacancy, then the next
most suitable applicant may also be selected from this process.
Both of these options remain valid for a period of six (6) months
from when the authorised delegate endorses the recruitment
decision.
How
to apply
You've heard
from us, now we'd like to hear from you.
Submit your
application online by clicking the 'Apply for Job' button at the
bottom of this page.
You will need to provide:
A




comprehensive CV that clearly shows your experience relevant to
this role.
A
statement of no more than two pages addressing the position
essential criteria.
The
names and contact details of two professional referees, one of
whom is a current supervisor or manager.
Please allow
plenty of time to submit your application, as late, mailed, emailed
and proforma applications will not be accepted.
To be
successful with your application, you will be required
to:
Undertake a criminal
record screening, as part of the appointment process.
We may
ask referees to comment on your integrity and past
demonstration of ethical behaviour.
Employee
Benefits: In addition to the great salary our employees
enjoy an amazing range of benefits which may include (in line with
operational requirements):
12%
employer contributed superannuation into a fund of your choice.
For more information on superannuation click
here.
Access
to generous salary packaging arrangements
Flexible
working arrangements
Professional Development
Opportunities and Study leave/assistance
Flexible
working arrangements
Flexible
leave arrangements
Other
skilled and location-based
allowances.
Selection
Criteria: Please see the attached Job Description
Form.
Other
information
Whilst this selection
process will initially be used to fill the above vacancy,
applicants found suitable for this position may be considered for
other 'similar' vacancies within the Health and Disability Services
Complaints Office and/or the wider public sector.
In addition to
this, should the successful applicant decline or vacate the
advertised vacancy, then the next most suitable applicant may also
be selected from this process.
Both of these options remain valid
for a period of twelve (12) months from when the authorised
delegate endorses the recruitment decision.
If you experience
difficulties while applying online, please contact Employee
Services on ******** for immediate assistance during business
hours.
Submitting your
application
Your application must be
submitted online by 4:00PM Monday 24 August ****.
You must have a
current, valid email address to apply online and this email address
will be used to communicate with you.
Lodgement is system
generated.
Any submissions on, or after, 4:00pm will not be
accepted.
LATE OR EMAIL
APPLICATIONS WILL NOT BE CONSIDERED.

📌 Principal Case Officer (Perth)
🏢 and
📍 Perth