State Government Opportunity
Your new company
Hays is currently seeking a motivated and customer-focused Heavy Vehicle Services Officer to join a State Government team.
This is an excellent opportunity for an administrator or customer service professional who enjoys problem-solving, stakeholder engagement, and working within a technical and operational environment.
Full training will be provided to develop your knowledge of heavy vehicle permits, route assessments, and transport regulations.
Your new role
As a Heavy Vehicle Services Officer, you will provide administrative, scheduling, customer service, and technical support to facilitate the safe and efficient movement of heavy vehicles throughout Western Australia.
Your responsibilities may include:
Assessing and processing Restricted Access Vehicle (RAV) permit applications
Providing timely advice to customers regarding Notices, Permits, and heavy vehicle access requirements
Assisting with route assessments and reviewing access requests across the road network
Coordinating traffic escort bookings and maintaining scheduling rosters
Arranging travel and accommodation bookings for operational staff where required
Processing cancellations, refunds, and associated administrative documentation
Responding to customer enquiries and providing support through a helpdesk environment
Maintaining accurate records, databases, and stakeholder information
Assisting with the development and continuous improvement of procedures, documentation, and operational processes
Preparing recommendations, reports, and correspondence relating to permit and access requests




Building strong working relationships with industry stakeholders, government agencies, and internal teams
What you'll need to succeed
To be successful, you will demonstrate:
Previous experience in administration, customer service, scheduling, operations support, or a similar role
Strong problem-solving skills and the ability to exercise sound judgement
Excellent written and verbal communication skills
Ability to learn and interpret technical information, policies, procedures, and legislation
Solid organisational skills with the ability to manage competing priorities
High attention to detail and accuracy when processing information
Intermediate Microsoft Office skills, including Word, Outlook, and Excel
A commitment to delivering high-quality customer service
Highly regarded
Experience working within transport, logistics, infrastructure, road networks, or regulatory environments
Knowledge of the Western Australian road network
Experience coordinating schedules, permits, bookings, or operational activities
Understanding of occupational safety and health principles
What you'll get in return
Opportunity to gain valuable State Government experience
Comprehensive training and development
Supportive and collaborative team environment
Diverse role combining administration, customer service, and operational support
Competitive hourly rate
Convenient Perth location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Heavy Vehicles Services Officer (Perth)
🏢 Hays Recruitment
📍 Perth