Do you enjoy helping people and creating great customer experiences?
We're looking for a
Customer Contact Care Consultant
to join our team.
You'll be the friendly voice of New Town Toyota, supporting our customers throughout their ownership journey by answering enquiries, booking appointments and staying connected through proactive follow-up.
This is a fantastic opportunity for someone who enjoys building relationships, has a great phone manner, and thrives in a fast-paced team environment.
Hours of Work
Full-time permanent role
Monday to Friday | 8:30am – 5:00pm
How you'll make an impact
Be the first point of contact for customer enquiries
Book service appointments and complimentary vehicle inspections
Follow up with customers after sales and servicing
Confirm appointments and rebook missed visits
Contact customers regarding safety recalls and service reminders
Update customer records and respond to email enquiries
Support Reception when required
What we're looking for
Previous experience in customer service, reception or a contact centre
A friendly,



professional and confident phone manner
Strong communication and organisational skills
High attention to detail and valuable computer skills
A positive attitude and genuine passion for helping customers
Automotive experience is a bonus, but not essential
Why join New Town Toyota?
Monday to Friday role – enjoy your weekends
Ongoing training and career development
Supportive team culture with opportunities to grow
Employee discounts on Toyota products and services
Lifestyle and wellbeing benefits, including our Employee Assistance Program
About Us
New Town Toyota is a family-owned dealership with over 30 years of experience serving commercial, mining and private customers across WA.
We're proud to be one of Perth's largest Toyota dealerships and Australia's largest Toyota Genuine Parts dealer.
If you're passionate about customer service and want to be part of a team that values people, we'd love to hear from you.
Find out more about us:

📌 Retention Centre Consultant (Perth)
🏢 New Town Toyota
📍 Perth