About South West Aviation Services (SWAS)
South West Aviation Services (SWAS) is a skilled aviation ground handling company contracted to deliver passenger experience and ramp handling services for several airlines at the Busselton Margaret River Airport in Busselton, Western Australia.
Servicing both Regular Passenger Transport (RPT) flights, as well as private and ad hoc charter flights, our team of highly trained staff has established a strong reputation for delivering exceptional service over 15 years in the industry.
SWAS is a division of the Margaret River Busselton Tourism Association (MRBTA) which also operates caves, lighthouses, a high ropes adventure course, a bird of prey sanctuary, multi-site retail outlets, and visitor centres with a total workforce of over 160 staff.
About the Role
We're growing our ground crew team at Busselton Margaret River Airport and are currently seeking three new team members:
• 2 x Ramp Staff
• 1 x Customer Service Agent
Both roles work two to three 4-hour shifts per week, including weekends at:
• **** to ****
• **** to ****
These times move back an hour during daylight saving.
Additional time will be required in your first weeks for start-up and induction t raining.2
Whilst previous experience in ground handling and/or aviation industry is an advantage, it is not essential, as on-the-job training will be provided.
Ramp Staff - duties include (but are not limited to)
Secure aircraft on arrival
Load and unload aircraft
Transport baggage to and from the aircraft
Operate specialist ground service equipment such as tugs and belt loaders
Be trained to carry out aircraft marshalling and dispatch, working directly with flight crews




Customer Service Agent - duties include (but are not limited to)
Inspect and verify passenger documentation and identification
Check passengers in and issue boarding passes
Process passenger baggage in line with carrier terms and conditions
Collect any fees or charges if applicable
What We're Looking For (all roles)
Ability to follow procedures precisely and consistently
Excellent organisational skills
Understanding that safety and security are of the highest priority
Calm and confident manner in high-pressure situations
Ability to work autonomously and meet strict time constraints
Good verbal and written communication skills
Good computer literacy
Qualified presentation with a positive attitude
A team player who contributes to a strong, open, and supportive team ethos
Availability to work as rostered according to flight schedules, which may fall on any day of the week
Level of fitness necessary to lift 32kg unassisted
Willingness to undertake a full pre-employment medical, and drug and alcohol screening as required
Willingness to undertake a Federal Police clearance check
How to Apply
Please apply online via Seek, submitting a resume and a cover letter stating clearly the role you are applying for and outlining how your skills and experience meet the requirements of this role, as detailed in the duties and skills listed above.
Your cover letter should also demonstrate how you would contribute to a team culture that prioritises safety.
Applications will be reviewed as they are received, with an immediate start available for successful candidates.
For any questions or further information, please contact our Operations Manager, Ben Forster, at
••••@mrbta.com

📌 Ground Crew - Ramp Staff & Customer Service Agent (Bunbury)
🏢 Margaret River Busselton Tourism Association
📍 Bunbury