Job Description

Senior Technical Officer – End User Computing (AO4)

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Location: Brisbane CBD

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17/08/2026 to 16/10/2026

/n Pay rate: $83.65 per hour + superannuation

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Work arrangement: On-site and remote support across multiple locations

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We are seeking an experienced Senior Technical Officer to provide hands-on technical support within a large, enterprise Microsoft environment.

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In this role, you will deliver Tier 1, Tier 1.5 and Tier 2 end-user computing support, investigate and resolve technical incidents, maintain ICT environments and contribute to the delivery of technology projects.

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You will join a customer-focused service delivery team responsible for maintaining reliable ICT services across multiple business locations.

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Key responsibilities

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- Provide on-site and remote technical support across multiple locations.

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- Configure, install, monitor, support and manage ICT environments.

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- Deliver Tier 1, Tier 1.5 and Tier 2 technical support through an enterprise service centre.

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- Investigate, diagnose and resolve incidents within agreed service levels.

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- Accurately triage and escalated technical issues when required.

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- Support enterprise Microsoft Windows desktop and end-user computing environments.

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- Manage devices and ICT environments using Microsoft Endpoint Configuration Manager.

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- Prioritise tasks, manage your workload and meet agreed deadlines and service levels.

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- Apply ITIL-based service management processes and service quality standards.

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- Develop and maintain technical documentation, knowledge-base articles, work instructions and support procedures.

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- Provide practical guidance and training to users on desktop environments and business applications.

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- Mentor junior team members and promote consistent support standards and procedures.

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- Contribute to ICT projects, service improvements and operational deliverables.

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- Communicate effectively with users,



technical teams and other stakeholders.

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Skills and experience

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To be successful in this position, you will demonstrate:

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- Experience supporting enterprise Microsoft Windows desktop and end-user computing environments.

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- Robust technical knowledge of ICT configuration, installation, monitoring, support and management.

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- Experience using Microsoft Endpoint Configuration Manager.

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- Demonstrated experience investigating, diagnosing, remediating, triaging and escalating ICT incidents.

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- Experience working within defined service-level agreements.

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- Strong workload management and task-prioritisation skills.

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- The ability to work effectively with limited supervision.

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- Experience with Service Now and ITIL service management processes, or the ability to learn them quickly.

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- Strong written communication skills, including the preparation of technical documentation and reports.

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- Well-developed interpersonal, customer service, negotiation and collaboration skills.

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- Experience training users or mentoring other ICT support staff.

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- An interest in maintaining knowledge of emerging ICT technologies and products.

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Additional requirements

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The successful candidate may occasionally be required to:

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- Work outside standard business hours.

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- Participate in an on-call arrangement.

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- Act as an escalation point during major service interruptions.

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- Travel or temporarily work from other business locations.

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A current C-class driver licence is highly desirable.

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The successful candidate will also be required to complete mandatory pre-employment screening, including a Criminal History Check.

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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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📌 Senior Technical Officer (Brisbane)
🏢 Paxus - Technology + Digital Talent
📍 Brisbane