Key Responsibilities

- Design, develop, configure, and implement ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery, and AIOps.

- Collaborate with Business Analysts, Architects, and stakeholders to understand business requirements and translate them into technical solutions.

- Configure and customize ServiceNow ITOM applications based on functional and technical specifications.

- Develop and maintain Discovery schedules, patterns, probes, sensors, and MID Server configurations to ensure accurate infrastructure discovery.

- Implement and support Service Mapping solutions for business services, applications, and infrastructure components.

- Configure Event Management components, including event rules, alert correlation, alert aggregation, event transformations, operational intelligence, and remediation workflows.

- Design and develop integrations between ServiceNow and enterprise tools such as Splunk, Dynatrace, SolarWinds, Azure Monitor, AWS CloudWatch, AppDynamics, and other monitoring platforms.

- Develop custom applications, workflows, Flow Designer solutions, Script Includes, Business Rules, UI Policies, Client Scripts, and REST/SOAP integrations.

- Support CMDB implementation and maintenance activities, including CI class creation, relationship mapping, identification and reconciliation rules, and data quality improvements.

- Develop automation solutions using ServiceNow Orchestration, IntegrationHub, Flow Designer, and scripting frameworks.

- Troubleshoot complex platform issues related to Discovery, Service Mapping, Event Management, integrations, and CMDB operations.

- Create technical design documents, configuration guides, deployment procedures, and operational runbooks.

- Participate in Agile ceremonies,



including sprint planning, backlog refinement, code reviews, and release management activities.

- Support User Acceptance Testing (UAT), defect resolution, production deployments, and hypercare activities.

- Ensure platform performance, scalability, security, and adherence to ServiceNow development best practices.

- Collaborate with infrastructure, cloud, network, and application teams to improve service visibility and operational efficiency.

- Provide technical guidance and mentoring to junior developers and implementation team members.

- Support CMDB governance initiatives and continuous service improvement programs.

Required Skills & Experience

- 6-10 years of overall IT experience with 4+ years of hands-on ServiceNow development experience.

- Strong experience with ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.

- Expertise in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and Service Portal development.

- Hands-on experience with MID Servers, Discovery Patterns, Probes, Sensors, and Service Mapping implementations.

- Experience developing REST and SOAP integrations with external systems and monitoring tools.

- Solid understanding of CMDB data models, CSDM, Identification and Reconciliation Engine (IRE), and CMDB governance.

- Experience working with cloud platforms such as AWS, Azure, and GCP.

- Knowledge of infrastructure technologies including Windows, Linux, networking, virtualization, databases, and middleware platforms.

- Familiarity with ITIL processes including Incident, Change, Problem, and Configuration Management.

- Experience with Agile/Scrum development methodologies and DevOps practices.

- Strong troubleshooting, debugging, and performance optimization skills.

📌 ServiceNow ITOM Senior Developer (Melbourne)
🏢 XPT Software
📍 Melbourne